Electronic Health Record Analyst II - Behavioral Health and Recovery Services (Open and Promotional)

San Mateo County Health is seeking well-qualified individuals for the position of Electronic Health Record Analyst I/II — Behavioral Health and Recovery Services (BHRS) to, under general supervision, configure, build, and maintain Epic applications in support of SMC Health’s Behavioral Health and Recovery Services (BHRS) programs; provide direct application support and user training for SMC Health’s electronic health record (EHR) system; maintain behavioral health-specific application configurations and security; support the design, development, implementation, testing, updates, integrations, and maintenance of system configuration; determine user, system and application needs and evaluate solutions to address needs; provide data analysis and technical assistance to system users; and perform related duties as required.

Epic certification is required at hire. This position requires Epic certification in EpicCare Ambulatory, with Epic Behavioral Health proficiency strongly preferred.

This role serves as the bridge between BHRS clinical and operational leaders, recovery-focused program staff, and the Health IT division, translating behavioral health care delivery workflows into EHR configuration and ensuring that Epic supports the unique regulatory, clinical, and program demands of a county behavioral health system.

The ideal candidate will possess:  

• Epic certification in EpicCare Ambulatory, preferably with the Behavioral Health proficiency, with hands-on configuration experience in a live production environment.
• Direct experience configuring and supporting behavioral health build in Epic, preferably in a county, behavioral health department, community mental health center, or substance use disorder treatment program.
• Working knowledge of behavioral health regulatory requirements, including 42 CFR Part 2 confidentiality protections, and related state and federal mandates.
• Experience working directly with operational leaders and program managers in a behavioral health environment, with the ability to understand clinical priorities and translate them into system requirements.
• Working knowledge of billing, charge capture, and revenue cycle workflows as they relate to behavioral health EHR configuration.
• Familiarity with the workflows, patient populations, and service models characteristic of behavioral health and recovery services, including crisis intervention, co-occurring disorder treatment, and community-based care coordination.
• Experience in lifecycle management from project initiation through implementation, training, and ongoing troubleshooting.
• Demonstrated exceptional customer service skills and the ability to build trust and effective working relationships with frontline clinical staff, supervisors, and program leadership.
• Experience providing consultation services to customers/end-users, with the ability to document business and technical problems, and identify requirements for both technical and non-technical audiences.
• Excellent written and verbal communication skills with internal and external stakeholders to ensure that needs are met.
• Ability to establish and maintain effective working relationships with those encountered on the job.
• Self-starter with the ability to work independently and as a member of a team.
• Excellent time-management skills and the ability to set priorities and adjust to meet deadlines.
• Experience working in a diverse work environment, including staff who provide care and services for patients/clients.
• Adept at learning and applying newly acquired skills on the job.