Electrical Service Technician

POSITION SUMMARY

Ensure safety of team members, self and customers. Manage self and Apprentices/ Helpers to achieve project deadlines, quality and budget. Ensure paperwork is accurate and timely. Maximize customer satisfaction and project deadlines by working closely with Customer, Service Manager and Projects Managers. Maximize efficiency. Mentor Apprentices and Helpers to help them grow and perform at their highest level.  

HIGH PAYOFF ACTIVITES

Ensure Safety of Self, Team Members and Customers

• Make Safety a Priority in Work Related Decisions.
• Identify and Address Safety Violations. Use K2-34 as Teaching Tool.
• Identify and Address Hazardous Conditions on the Job. Maintain a clean and organized jobsite.
• Ensure proper Personal Protection Equipment (PPE) at all times (i.e. gloves, glasses & hard hat) for yourself and crew.
• Complete PTP's and turn into Safety Manager daily
• Ensure Power Disconnect Permit is completed and turned into Safety Manager prior to performing hot work.
• Work with Safety Supervisor to ensure Method of Procedure (MOP) is completed and submitted 2 weeks prior to shut down.

Manage Self and Apprentices/Helpers to Achieve Project Deadlines, Quality and Budget

• Schedule Material orders through Kojo. Ensure job# is noted for materials in Kojo notes
• Obtain PO from purchasing agent for all equipment orders to facilitate accuracy of Accounts Payable.
• Schedule lift orders request through Retrofit PM provide start date and call off date of equipment.
• Send email to Service PM and Service Admin weekly on % completion of projects. Advise immediately if off schedule.
• Participate in turnover meeting as needed with Service PM & Estimator, i.e. job lay-out, equipment and manpower.

Ensure Paperwork is Accurate and Timely

• Turn in fully populated paperwork for Time and Materials jobs and customer work orders before leaving job site daily. 
• Take before and after pictures of work on all service calls send pictures.
• Turn in timecards for temporary or barrowed laborers weekly.
• Submit daily time for self and helpers in Traqspera.
• Notify Project Manager by phone or email with any change of scope on bid work within 24 hours. Do not proceed with change order scope without PM approval.
• Clock in an out with IVR system when required by the project.
• Familiarize and learn how to use tablet properly and use for Service Tickets, Daily Logs, email, etc.
• Assist Safety Supervisor with MOP and other safety document creation.
• Submit credit card receipts within three days of charge.

Maximize Quality Control, Customer Satisfaction and Project Deadlines

• Coordinate Job Schedule with General Contractor and or customer and advise of changes in advance. Communicate with customer and/or General Contractor Daily on progress of project.
• Verify all K2 Electric Installations meet requirements for quality and timeliness and code, Architect/ Designer & AHJ.
• Follow K2 QA/QC document procedures.
• Reference and check off Completion List before leaving site (e.g. is trash picked up, everything hot checked, have we notified the customer we are complete or coming back).
• Maintain a clean-cut appearance in front of customers. Uniform must be worn at all times inside a building. Report to Service Admin if uniform is damaged or worn out.
• Maintain clear friendly relationships with outward entities: inspectors, clients, employees, future clients.

Maximize Efficiency

• Schedule bi-weekly van restock with Service Admin. Ensure van is well stocked to avoid multiple supply house runs and lost time.
• Clarify Directives of Product Install based on customer's ideas and wishes and/or Engineered Drawings and Internal Design.
• Work with Purchasing Agent directly for project material issues to eliminate redundant conversations from office staff.
• Audit Product Installations; identify new and old efficiencies and relay suggested ideas for improvement to Project Manager.
• Notify Service Admin immediately if change in schedule or job is not complete during time allotted.
• Participate in job walks as needed and submit information prior to leaving site to Service PM. 

Mentor Apprentices and Helpers to Help Them Grow and Perform at Their Highest Level

• Teach basics of electrical trade, e.g. bend pipe, conduit and proper tool usage.
• Provide feedback on performance to Service PM; identify areas of strength and areas where improvement is needed.
• Document progress and training needed on Apprentice/Helper Evaluation/Training Form

OTHER TASKS AND RESPONSIBILITIES

• Other duties as assigned
• Hand out business cards to customers before starting a job.
• Keep van clean inside and out.