Electrical Contracting Company - Service Manager

Generator Supercenter

Annapolis, MD

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JOB DETAILS

SALARY

$45,000–$65,000 Per Year

SKILLS

Claims Processing, Communication Skills, Customer Satisfaction, Customer Support/Service, Dental Insurance, Documentation, Health Insurance, Inventory Control System, Inventory Management, Leadership, Maintain Compliance, Maintenance - Electrical, Maintenance - Plumbing, Maintenance Services, Multitasking, Operational Improvement, Operations, Organizational Skills, Performance Analysis, Performance Metrics, Problem Solving Skills, Regulatory Compliance, Resource Management, Safety Compliance, Sales, Service Delivery, Team Building, Team Lead/Manager, Time Management

LOCATION

Annapolis, MD

POSTED

7 days ago

Benefits:

401(k)
401(k) matching
Competitive salary
Dental insurance
Free uniforms
Health insurance
Opportunity for advancement
Paid time off

Are you a skilled leader with a passion for customer service and team development? We're looking for an experienced Service Manager to oversee our growing service department and ensure top-quality performance, customer satisfaction, and operational efficiency.

Key Responsibilities:

Lead and manage a team of service technicians and support staff
Oversee daily service operations, including scheduling, workflow, and resource allocation
Ensure high levels of customer satisfaction through timely communication and issue resolution
Maintain service standards and ensure compliance with safety and quality protocols
Manage inventory, including ordering, tracking, and organizing parts and materials
Implement and maintain efficient inventory control systems
Oversee warranty processes, including claims, parts replacement, and proper documentation
Coordinate with manufacturers and vendors regarding warranty coverage and procedures
Collaborate with other departments to streamline service delivery and improve overall operations
Track key performance metrics and identify areas for improvement

Qualifications:

2+ years of experience in service management or a related leadership role
Strong understanding of technical services (Generators, plumbing, electrical, etc.)
Excellent communication, organizational, and leadership skills
Ability to manage multiple priorities in a fast-paced environment
Proficiency in service management software is a plus

What We Offer:

Competitive salary based on experience
Health and dental insurance
401(k) with company match
Paid time off and holidays
Ongoing training and career development opportunities

Compensation: $45,000.00 - $65,000.00 per year

Join The Generator Supercenter Family - Here it's not just some catchy phrase; it's a lifestyle. We're looking for amazing people who believe in helping others, through the sales, installation, and maintenance of whole home generators that empower our customers with peace of mind, security, and freedom.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Generator Supercenter Corporate.

Electrical Contracting Company - Service Manager

Generator Supercenter

Annapolis, MD

About the Company

Generator Supercenter

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