Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below: EHR Support Analyst II
The EHR Support Analyst 2 serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications. Primary responsibilities the leadership and facilitation of the facility's core clinical systems team on clinical IT activities, second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources, and leadership of new module/application testing and implementation for the facility. The EHR Support Analyst 2 facilitates and manages maintenance of facility-specific dictionaries and provides input to and customizes based on division policies and procedures, training, and best practices for use within the facility. This individual works with the Division EHR Support Specialist Team and facility core team members to develop training materials and deliver hands-on training as needed, and to implement division standardization, utilization, integration and optimization plans for clinical applications. An EHR Support Analyst 2 may be dedicated to a specific facility or may operate across a geographic zone and serve multiple facilities.
Serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications.
Leads and facilitates the facility's core clinical systems team on clinical IT activities
Provides second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources; provides status on user issues.
Works with enterprise and division subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests
Serves as project leader for facility-based implementations of clinical applications software releases and new products
Provides on-call assistance as needed.
Works with the Division EHR Support Team to lead, monitor, and facilitate new module/application testing and Implementation for the facility
Facilitates and manages maintenance of facility-specific dictionaries
Provides input to customize base division policies and procedures, training, and best practices for use within the facility
Works with the Division EHR Support Team and facility core team members to develop training materials and deliver hands-on training as needed.
Works with the Division EHR Support Team to actively promote and support division standardization, utilization, integration and optimization plans for a broad set of clinical applications.
Coordinates facility clinical application reporting requests, assists with defining report requirements, and validates reporting results.
May develop clinical application reports as needed
Performs quality audits and tracks metrics related to clinical application use
Participates in meetings as a member of facility clinical leadership
Promotes system security and patient confidentiality and helps ensure compliance
Coordinates the execution and use of tools for audits
Builds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.) and facility leadership.
KNOWLEDGE, SKILLS & ABILITIES:
Required:
Understanding of clinical operations and processes
Understands pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACR
Demonstrated ability to establish and build strong relationships across a broad range of personality types
Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing
Demonstrated customer orientation
Excellent leadership and teaching abilities
Demonstrated advanced computer skills
Understanding of reporting tools functionality and capabilities
Must be able to drive to assigned sites to complete work
Preferred:
Proficiency in various programming and clinical application reporting tools
Customer service orientation and/or training
EDUCATION:
Bachelor's degree preferred
EXPERIENCE:
One to Three years’ experience in clinical application support or related clinical work experience
CERTIFICATE/LICENSE: Licensing or credentials within specific clinical specialty preferred, if available.
Possession/Maintenance of specialty clinical licensure is strongly desired. Valid state driver’s license and proof of auto insurance, if applicable.
Occasional/ Intermittent travel Required
3 years experience Required Years of Experience
HCA Florida Mercy Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you find this opportunity compelling, we encourage you to apply for our EHR Support Analyst II opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing - apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, we are the nation's leading provider of healthcare services, a company comprised of locally managed facilities that includes about 165 hospitals and 115 freestanding surgery centers in 20 states and England and employing approximately 204,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities. Richard M. Bracken serves as Chairman of HCA and R. Milton Johnson is the company's President and Chief Executive Officer.
HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we give them by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Investing in our communities is important to us. HCA typically invests about $1.5 billion annually to keep our facilities modern and up-to-date technologically and to expand and add services where needed. Focusing primarily on communities where the company is a leading healthcare provider, HCA selectively adds new facilities in order to better serve our communities.
And because two HCA founders were physicians, we value highly the strong relationships we've created with local physicians. We endeavor to provide them with a wide array of services and modern facilities in order to help them deliver the best possible care.