Analysis Skills, Best Practices, Change Management, Coaching, Customer Support/Service, Epic Systems, Flexible Spending Accounts, Hardware Virtualization, Healthcare, Healthcare Quality, High School Diploma, Identify Issues, Licensed Practical Nurse/Licensed Vocational Nurse, Medical Assistance, Medical Record System, Microsoft Office, Outpatient Care, Problem Solving Skills, Software Administration, Staff Training, Systems Administration/Management, Technical Support, Time Management, Webinar
Clinic Schedule: If hired prior to the same-day clinic opening, workdays will be Tuesday through Saturday, 8:00 AM–5:00 PM (PT), with a planned transition to Wednesday through Sunday, 8:00 AM–5:00 PM (PT).
MCHC Health Centers is a mission-driven organization dedicated to providing high-quality healthcare to the communities we serve. If you're passionate about helping others and making a meaningful impact, we want to hear from you!
MCHC is seeking an experienced EHR Support Analyst to support our Same-Day Clinic and clinical operations teams. This is an on-site position working directly with providers, clinical staff, and operational leaders to ensure the effective use and optimization of our electronic health record system.
We are looking for a hands-on problem solver who thrives in a fast-paced healthcare environment and enjoys helping others succeed through training, coaching, and technical support.
What You’ll Do
- Provide day-to-day support for Epic users, including troubleshooting, coaching, and workflow guidance.
- Train new providers and staff on Epic workflows and best practices.
- Deliver one-on-one and group training sessions to improve user competency and efficiency.
- Maintain Epic tools such as preference lists, SmartPhrases, provider records, and other system configurations.
- Manage Epic error queues and In Basket pools.
- Collaborate with OCHIN and internal teams to implement upgrades, enhancements, and workflow improvements.
- Test new Epic features prior to deployment and assist with change management.
- Serve as a liaison between MCHC and OCHIN to ensure timely resolution of system issues.
- Provide go-live support and ongoing optimization for clinical and operational teams.
We Offer a Cadillac Benefits Package
- Medical, Dental, and Vision Insurance
- Paid Time off (PTO) and 9 Paid Holidays
- Life Insurance
- 401(k) with up to 4% Employer Match
- Flexible Spending Account (FSA)
Requirements:- High school diploma or GED.
- Minimum two (2) years of EHR experience.
Preferred Qualifications
- Epic EHR experience strongly preferred, particularly in training, support, workflow optimization, or application maintenance.
- Experience facilitating trainings, workshops, or group presentations.
- Associate’s degree or equivalent experience.
- Outpatient clinical background (e.g., Medical Assistant or LVN).
- Proficiency in Microsoft Office and webinar/virtual platforms.
Compensation details: 32-43.2 Hourly Wage
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