Budgeting, Business Administration, Computer Terminals, Detail Oriented, Emergency Care, Establish Priorities, Facilities Management, Federal Laws and Regulations, Finance, Financial Management, Financial Planning, Financial Services, Government, Healthcare, Hospital, Hospital Administration, Interpersonal Skills, Leadership, Local Government, Marketing, Microsoft Excel, Microsoft Outlook, Microsoft Windows Operating System, Microsoft Word, Multitasking, Organizational Skills, Past Due Accounts, People Management, Performance Management, Performance Metrics, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Product Management, Project/Program Management, Quality Management, Regulations, State Government, State Laws and Regulations, Team Building, Team Lead/Manager, Team Player, Training/Teaching, Willing to Travel, Workplace Issues, Writing Skills
Job Summary
EES Supervisor
JOB SUMMARY
Responsible for maximizing product performance and value to Tenet Patient Financial Services, its clients and the healthcare market through effective supervision, direction and operation of the government programs product and the coordination of its delivery through field operation offices.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Others may be assigned.
Include the following. Others may be assigned.
- Provides overall supervision of Government Programs for assigned division including direction, knowledge, and resources to management and staff to enable them to expedite governmental program recovery and decrease facility bad debt.
- Ensures staff understanding and application of local, state and federal laws and guidelines.
- Develops and delivers Eligibility Program training to divisional staff and its clients.
- Provides direction to staff on issues/questions relating to Government Programs.
- Develops, refines and manages the product to maximize operational goals and objectives while working with the management team and staff.
- Monitors and builds team morale and productivity as measured against planned objectives.
- Identifies key performance indicators and utilize them to track and manage product performance.
FINANCIAL RESPONSIBILITY (Specify Revenue/Budget/Expense): N/A
- Scope: Multiple small locations, or single medium sized location, or single large sized location
SUPERVISORY RESPONSIBILITIES
This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Direct Reports (titles) - Patient Advocate and Lead, EES Financial Counselor and Lead. Typically, a 1:12 ratio
- Indirect Reports (titles) - Clerical Support, EES
KNOWLEDGE, SKILLS, ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Working familiarity with the rules and regulations pertaining to Federal, State and County programs
- P/C systems literate including Windows, and Microsoft Outlook, Excel and Word programs
- Ability to work independently
- Detail oriented, with strengths in dealing with multiple facilities, Supervisors, and Hospital platforms
- Ability to prioritize and manage multiple tasks with efficiency
- Excellent oral and written communication, interpersonal, organizational and management skills
Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.
EDUCATION / EXPERIENCE
Include minimum education, technical training, and/or experience required to perform the job.
- Bachelors Degree in Business Administration, Marketing and/or related field or equivalent experience
- 3 - 5 years experience in healthcare finance or revenue cycle
- Most recent 3 years experience in Federal, State and Local government programs
- 2 - 3 years supervisory experience in Federal, State and Local government programs
- Working knowledge of healthcare products
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to sit and work at a computer terminal for extended periods of time
- Must be able to walk through a hospital environment, including across broad campus settings and Emergency Department environments, and visit patients at bedside
- Ability to travel
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Both Hospital and Office facilities, in direct contact with Patients and Staff
OTHER
As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost, and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!
Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Tenet participates in the E-Verify program. Follow the link below for additional information.
E-Verify: http://www.uscis.gov/e-verify
The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.
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Tenet Healthcare Corp
Tenet Healthcare Corporation is a diversified healthcare services company with 115,000 employees united around a common mission: to help people live happier, healthier lives. Through its subsidiaries, partnerships and joint ventures, including United Surgical Partners International, the Company operates general acute care and specialty hospitals, ambulatory surgery centers, urgent care centers and other outpatient facilities. Tenet's Conifer Health Solutions subsidiary provides technology-enabled performance improvement and health management solutions to hospitals, health systems, integrated delivery networks, physician groups, self-insured organizations and health plans.
Since 2003, Tenet's Commitment to Quality has improved the quality of medical care and patient safety at its hospitals and other businesses by evaluating processes and promoting best practices. As the world in which Tenet operates continues to change, Tenet's Commitment to Quality will remain focused on quality, the growing quality gap relative to top performers in the industry, and the fact that payers and employees use quality as a distinguishing factor. Visit the Quality Care page for more information.
Tenet has taken the lead in addressing the needs of the uninsured through its Compact With Uninsured Patients. Established in 2003, the Compact focuses on treating patients without insurance fairly and with respect during and after their treatment, regardless of their ability to pay. Tenet also is committed to working with its patients through financial counseling and alternative payment options.