Educational Technology Technician

Under the supervision of the Associate Director for Education Technology & Strategic Initiatives and the direction of the Lead Digital Multimedia Technician, this position provides technical support for educational technology and audio-visual hardware and software. The role also assists in the creation and production of digital media projects. Additionally, the position may support the use of exam software and contribute to other tasks related to A/V, educational technology, or library services as needed. Shifts are 8:30 am - 4:30 pm Monday through Friday with the flexibility for working evening, weekends, campus events, exam times, and staff coverage.

Primary Responsibilities (includes but not limited to):

Technical Assistance

• Operate and maintain audio-visual, educational technology, and digital media equipment, software, and materials.
• Provide setup support in technologically enhanced classrooms and presentation locations.
• Schedule and assist with the usage of equipment to enhance meetings, lectures, and seminars.
• Provide production support for digital media creation projects of faculty and staff.
• Provide instruction on the use of media and computer technology as needed.
• Provide an efficient and well-organized service through scheduling and preventative maintenance of equipment.
• Work with a team to plan, engineer, organize and manage the research, purchase, and installation of necessary equipment to enhance faculty instruction and/or student learning.
• Work with a team to provide solutions to a wide range of technical, A/V, media creation, and educational technology problems.
• Assist with the organization of all audio-visual, educational technology, and digital media equipment, schedules, reports, files, and inventories.
• Use and administer video content management software; including editing features and trouble shooting.
• Assist with the installation and troubleshooting of exam software.

• College degree.
• One to three years (1-3) experience supporting educational technology, audio/visual and digital media creation preferred.
• An equivalent combination of education and experience may be substituted.

• Advanced experience with Office 365, including Word, PowerPoint, Excel and Outlook.
• Advanced computer skills with PC software and hardware installation, operation and repair.
• Broad knowledge of PCs in a networked environment. Mac experience preferred.
• Ability to diagnose common system configuration problems.
• Knowledge of selected MS Windows network applications.
• Knowledge of Adobe digital media editing software preferred.
• Familiarity with Internet search engines and email properties.
• Basic cable management skills required.
• Familiarity with Examsoft's SoftTest.
• Experience with use, administration and troubleshooting teleconferencing applications.
• Aptitude for learning new technology.

• Generous employer contribution for Medical, Dental and Vision Insurance (depending on which plan/level the employee elects).
• 403 (b) Employer Retirement contribution of 8% (up to 8k per year) Fully and immediately vested.
• Company Paid Life and AD&D Insurance.
• Paid Long-Term Disability Insurance.
• Flexible Spending Plan.
• Paid Winter Break (week of x-mas through new year)
• Additional 10+ Paid Holidays
• Accrued Paid Time Off
• Wellness Programs

• Little Italy/Downtown location for convenient access to great restaurants and after-hour activities.
• Free on-campus parking facilities provided.
• Employee engagement events are held both virtually and on-campus.
• On-Campus Convenience Store.
• Complimentary bottomless Specialty Coffee.
• Use of on-campus Law Library facilities.