Education Support Specialist I

Columbia University in the City of New York

New York, NY

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JOB DETAILS

SALARY

SKILLS

Academic Advice, Administrative Skills, Budgeting, Campaigns, Communication Skills, Customer Relations, Data Entry, Data Management, Database Analysis, Documentation, Employee Orientation, Establish Priorities, Event Management, Financial Support, Flyers, Interpersonal Skills, Leadership, Learning Management System (LMS), Logistics, Microsoft Excel, Microsoft Office, Microsoft Word, Multitasking, Operational Support, Organizational Skills, Project/Program Coordination, Purchase Orders, Spreadsheets, Student Services, Support Documentation, Team Player, Time Management, Training Program, Willing to Travel, Writing Skills

LOCATION

New York, NY

POSTED

1 day ago

Job Type: Officer of Administration
Bargaining Unit:
Regular/Temporary: Regular
End Date if Temporary:
Hours Per Week: 35
Standard Work Schedule:
Building:
Salary Range: $66,300 - $66,300

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Summary

The Office of Student Affairs within Medical Education at Columbia University Vagelos College of Physicians and Surgeons (VP&S) supports the academic, advising, and administrative needs of medical students.

The Education Support Specialist I provides foundational administrative and programmatic support to the Student Affairs team at Columbia University Vagelos College of Physicians and Surgeons (VP&S). The role is responsible for coordinating logistics for milestone events, managing day-to-day student service processes, and providing timely support across communications, documentation, and student lifecycle transitions.

Responsibilities

Student Services Coordination and Support:

Coordinate basic logistical needs for high-touch student events such as Orientation, Match Day, and Graduation
Assist with ongoing student programs and initiatives, including community-building activities, town halls, and student wellness campaigns.
Provide administrative support for academic lifecycle tasks such as student leave documentation and reentry checklists, under the guidance of senior staff.
Provide administrative support to programs such as the Student Leader Training Program and Medical Spanish Elective, including flyer prep and participant tracking.
Assist in gathering documentation for students participating in international programs or summer research experiences.
Maintain the accuracy of CourseWorks student resource pages and shared event calendars.

Data Management and Reporting:

Track and organize student service inquiries using internal systems.
Enter and update information related to status changes, event participation, or enrollment transitions.
Support survey dissemination, basic data entry, and maintenance of student status spreadsheets.

Operational and Financial Support:

Submit facilities and IT requests; track office supplies and restock as needed.
Assist with documentation for student reimbursements, supply orders, and event purchases.
Support documentation processes related to global travel or stipend paperwork under guidance.

People:

Serve as the initial point of contact for all students, staff, faculty, and external visitors to the Student Affairs Office, providing prompt and professional assistance.
Respond to inquiries by phone, email, or in person, offering accurate information or directing individuals to appropriate resources.
Escalate urgent issues or student concerns to appropriate Student Affairs leadership when needed.
Promote a culture of service and warmth within the Student Affairs team, maintaining discretion and professionalism when handling sensitive student matters.

Other Duties:

Participate in professional development opportunities to enhance support skills and knowledge.
Perform other duties as assigned by leadership.

Minimum Qualifications

Bachelor's degree or equivalent in education and experience required

Preferred Qualifications

Ability to successfully prioritize multiple responsibilities and projects.
Strong sense of teamwork including the ability to establish and maintain strong relationships.
Familiarity with, or willingness to learn, learning management systems and academic databases, assessment and central scheduling platforms.

Other Requirements

Bachelor's degree. The equivalent in education, training, and professional experience can be substituted for the degree requirement.
Experience in providing basic student support or assisting with program coordination.
Strong interpersonal, writing, and communication skills.
Proficiency in Microsoft Office Suite, particularly Word and Excel.
Basic organizational skills with the ability to handle multiple tasks under supervision.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.

Education Support Specialist I

Columbia University in the City of New York

New York, NY

About the Company

Columbia University in the City of New York

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