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EDI Analyst (Production Support)

Lumen Solutions Group, Inc.

Columbia, MD

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JOB DETAILS
SKILLS
Analysis Skills, Blueprints, Business Processes, Business Strategy, Claims Processing, Communication Skills, Consulting, Cross-Functional, Data Quality, Electronic Data Interchange (EDI), Enterprise Architecture, Healthcare, Healthcare Software, Identify Issues, Incident Management, Information Technology Consulting, Jenkins, On Call, Operational Support, Oracle, Problem Solving Skills, Process Improvement, Production Control, Production Management, Production Support, Production Systems, Professional Services, SQL (Structured Query Language), ServiceNow, Software Administration, Support Documentation, Technical Recruiting, Technical Support, Time Management
LOCATION
Columbia, MD
POSTED
18 days ago
Company Description 
Lumen Solutions Group Inc. is a technology consulting Services Company based in Florida. We provide a wide array of experienced business and IT professionals supporting clients from solution design to implementation and support. We specialize in professional IT consulting services, IT Staffing, Business/IT Strategy, Business Process Blueprints, Enterprise Architecture, Enterprise Transformation. 
 
Job Title: EDI Analyst(Production Support)
Location: Columbia MD (Hybrid)
Duration: 12-Month Contract-to-Hire
 
Job Summary
We are seeking an experienced EDI Analyst to support healthcare claims production systems by monitoring applications, troubleshooting production issues, and ensuring the smooth operation of critical business processes. This is a production support role, not an EDI development position.
The ideal candidate will have experience supporting healthcare claims applications, working with EDI 837 transactions and 999 acknowledgements/errors, executing SQL queries for troubleshooting, and managing production incidents.
 
Key Responsibilities
  • Provide production support for healthcare claims processing applications and EDI transactions.
  • Monitor production systems, applications, batch jobs, and interfaces.
  • Troubleshoot EDI 837 transaction issues, including 999 acknowledgements and error resolution.
  • Execute SQL queries for production troubleshooting and data validation.
  • Review production logs and alerts to identify and resolve issues.
  • Manage and resolve production incidents using ServiceNow.
  • Collaborate with cross-functional teams to ensure timely issue resolution.
  • Maintain operational documentation and support process improvements.
  • Participate in a rotating on-call schedule for after-hours and weekend support.
 
Required Qualifications
  • 5–7 years of experience in production support.
  • Strong healthcare claims production support experience.
  • Experience working as an EDI Analyst in a production support environment (not an EDI Developer).
  • Strong knowledge of EDI 837 transactions and 999 acknowledgements/errors.
  • Strong SQL querying and troubleshooting skills.
  • Experience with incident management using ServiceNow.
  • Experience with production monitoring, batch jobs, log analysis, and application support.
  • Strong analytical, troubleshooting, and communication skills.
 
Preferred Qualifications
  • Experience supporting healthcare payer environments.
  • Knowledge of Oracle or Snowflake.
  • Experience with Jenkins or similar enterprise tools.
  • Experience supporting enterprise batch processing environments.
 
Lumen Solutions Group Inc is an equal opportunity employer. All qualified applicants will be considered for employment without regard to any legally protected status.

About the Company

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Lumen Solutions Group, Inc.