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EDI Analyst

APG National Group

Atlanta, GA

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JOB DETAILS
SKILLS
Analysis Skills, Billing, Business-to-Business (B2B), Channel Strategies, Chargebacks, Concrete, Cross-Functional, Customer Relations, Customer Service Management, Customer Service Operations, Customer Support/Service, Data Quality, Decentralized Operations/Management, Detail Oriented, Distribution Channel, Documentation, ERP (Enterprise Resource Planning), Electronic Data Interchange (EDI), Finance, Identify Issues, Leadership, Maintain Compliance, Masonry, Mentoring, Metrics, Multitasking, Onboarding, Order Management, Order/Customer Fulfillment, People Management, Polymers, Problem Solving Skills, Process Improvement, Resolve Customer Issues, Retail, Root Cause Analysis, Service Level Agreement (SLA), Small Company, Standard Operating Procedures (SOP), Supply Chain, Systems Administration/Management, Testing, Time Management, Transaction Processing/Management
LOCATION
Atlanta, GA
POSTED
5 days ago

Job ID:  524426

 

Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.    

 

Job Summary

 

GardenCore, previously Oldcastle Lawn & Garden, is searching for a results-oriented EDI Analyst to join our fast-paced, high-growth, industry-leading business. The EDI Analyst is responsible for and executes Electronic Data Interchange (EDI) processes that support customer order management, invoicing, and fulfillment. This role leads EDI troubleshooting and onboarding efforts, and partners closely with Customer Service, IT, and external partners to ensure accurate, timely, and compliant electronic transactions.

 

Job Location


This position will be based out of the office in Atlanta, GA. 

 

Job Responsibilities

 

  • Serve as the EDI subject matter expert for customer service operations
  • Monitor daily EDI transactions
  • Analyze and resolve EDI errors, rejections, and exceptions impacting customers
  • Act as one of the primary escalation point for complex EDI and customer order issues
  • Support onboarding, testing, and implementation of new partners
  • Coordinate with IT, ERP, production sites, and finance teams to resolve data and system issues
  • Ensure compliance with customer-specific EDI requirements and SLAs
  • Investigate root causes of chargebacks, compliance violations, and order discrepancies
  • Develop and maintain EDI documentation, SOPs, and training materials
  • Mentor and provide guidance to EDI analysts and customer service team members
  • Assist with EDI system upgrades, mapping changes, and process improvements
  • Track metrics such as transaction accuracy, turnaround time, and error rates
  • Integrate existing customers into EDI platform.

 

Job Requirements

 

  • At least 1–7 years of experience in EDI operations, customer service, order management, or supply chain
  • Knowledge of EDI standards
  • Experience supporting large retail or B2B partners
  • Familiarity with ERP systems
  • Prior experience leading workstreams
  • Strong analytical and troubleshooting skills
  • Customer-focused problem solving
  • Cross-functional communication and collaboration
  • Attention to detail and data accuracy
  • Ability to manage multiple priorities in a fast-paced environment
  • Technical aptitude with EDI platforms and reporting tools

 

What CRH Offers You

 

  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • An inclusive culture that values opportunity for growth, development, and internal promotion

 

 

About CRH

 

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

 

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

 

Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

 

EOE/Vet/Disability 

 

CRH is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

 

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.

About the Company

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APG National Group