Best Practices, Certified Coding Specialist (CCS), Childcare, Coaching, Customer Support/Service, Food Services, Knowledge Transfer, Long-Term Care, Medicaid, Nutrition, Operational Support, Progress Reports, Project/Program Management, Staff Development, Team Building, Testing, Training Program, Training Program Evaluation, Training/Teaching, eLearning
LOCATION
Raleigh, NC
POSTED
1 day ago
Join Our Team as an Economic Benefits Trainer!
Economic Services empowers our community by providing essential programs including Food and Nutrition Services (FNS), Family and Children's Medicaid (FCMA), Adult Medicaid (AMA), Work First (WF), and Child Care Subsidy (CCS). If you're passionate about helping others learn, grow, and succeed, this role offers a meaningful opportunity to make a lasting impact.
As an Economic Benefits Trainer, you will play a key role in shaping the knowledge and success of new hires and seasoned team members across Economic Services. You'll design and deliver engaging training programs, strengthen operational excellence, and ensure best practices are woven into every learning experience. This position reports directly to the Program and Staff Development (PSD) Supervisor.
Your primary focus will be on Adult Medicaid (AMA)-including Private Living Arrangement (PLA), Long Term Care (LTC), and Special Assistance (SA)-with opportunities to support additional program areas based on department needs.
What You'll Do
Deliver dynamic training on Economic Benefits policy, technical navigation, communication, customer service, coaching, and team building
Design, develop, and deliver assessments including tests, quizzes, and exams
Evaluate and enhance training programs such as online learning, self-study, and blended learning
Build training schedules and guide the learning experience to ensure engagement and effective knowledge transfer
Develop and update curricula that align with evolving training needs across all benefit programs
Ensure training is accurate, up-to-date, and fully aligned with Federal, State, and County policies
Monitor staff learning, support needs, and operational readiness
Provide weekly individual status updates to supervisors and program managers
Meet with staff to create action plans that support improvement and continued development
Communicate pathway progress reports to supervisors at the end of each training cycle