Ecommerce Supervisor, Little Caesars Arena

The opportunity

Delaware North Sportservice is hiring a part-time E-commerce Supervisor to join our team at Little Caesars Arena in Detroit, Michigan. As an E-commerce Supervisor, you will be responsible for supervising and training retail team members and working to maintain retail standards, policies, and procedures.

If you thrive on excitement and want your workday to fly by, apply now to join the game day action.

Pay

$18.00 - $23.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Leads overall fulfillment process, from pulling orders to processing returns/exchanges
• Respond to customer inquiries daily with timely, solution focused communication
• Work closely with fulfillment team to prevent and resolve order issues
• Manage order edits, update order requests, etc.
• Provide proactive tracking updates to improve guest
• Maintain consistent brand voice across customer interactions
• Basic data entry and performance reporting
• Supports Ecommerce Manager with photo/content production during peak campaigns
• Assist Ecommerce Manager with marketing campaigns, product launches, etc.
• Assist with monitoring site for product opportunities

More about you

• Previous cash handling experience and basic math skills required
• Previous experience working with a point of sale system is required
• High school diploma or GED required
• Minimum of 1 year of supervisory experience in a customer service or retail environment preferred
• BigCommerce and or Shopify platform experience preferred

Physical requirements

• Ability to lift up to 50 pounds
• Constant standing, lifting, climbing stairs, and repetitive motions
• Bending, reaching, and climbing on ladders

Shift details

Days

Evenings

Holidays

M-F

Weekends

Events

Who we are

Delaware North is the food, beverage, and retail provider at Little Caesars Arena. The 20,000-seat venue opened in 2017 and is home of the NHL's Detroit Red Wings and the NBA's Detroit Pistons. We provide a full accompaniment of services, including concessions and premium dining services in a variety of innovative club areas, loge boxes, and suites.

Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.

Together, we're shaping the future of hospitality - come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.