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eCommerce Solutions Consultant

Axelon Services Corporation

Glenview, IL(remote)

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JOB DETAILS
SKILLS
Analysis Skills, Business Process Management, Communication Skills, Consulting, Customer Support/Service, Detail Oriented, Help Desk, Help Desk Software, Identify Issues, Interpersonal Skills, Leadership, Multitasking, Needs Assessment, Onboarding, Problem Solving Skills, Process Development, Product Demonstration, Project/Program Management, Social Media, Software Administration, Team Player, Technical Support, Track Customer Issues, Training/Teaching, eCommerce
LOCATION
Glenview, IL
POSTED
8 days ago


Job Title: eCommerce Solutions Consultant



Fully Remote 



Duration: 6+ Month Contract 

  • Pay: 20 - 30/hr, W 2 


Responsibilities:

  • Support a selected group of digital tools and solutions, managing implementation, business process modifications, project management, training, and communications across the organization and targeted user base.
  • Lead demonstrations of solutions and provide training for users on digital technology, including updating training documents and serving as an escalation point for troubleshooting uncommon issues and user onboarding.
  • Track open issues to ensure quick response and action from support teams.
  • Identify customer needs and assist customers in using specific features.
  • Monitor customer complaints on social media and provide assistance as needed.
  • Update internal databases with information about technical issues and useful discussions with customers.
  • Assist in identifying potential process bottlenecks and work with management to resolve issues.
  • Follow up with customers to ensure their technical issues are resolved.
  • Respond to customer queries promptly and accurately via phone, email, or chat.
  • Perform incidental project management, including planning, research, analysis, and implementation of deliverables and action items.
  • Maintain a positive attitude and calmly respond to customer complaints.


Requirements:

  • Experience as a Help Desk/Customer Care Specialist or similar Customer Support role.
  • Familiarity with the eCommerce industry is a plus.
  • Experience using help desk software and remote support tools.
  • Excellent communication and problem-solving skills.
  • Multi-tasking abilities and detail-oriented.
  • Self-starter with the ability to quickly diagnose and resolve technical issues.
  • Exceptional teamwork and leadership skills to assist other technical support workers.
  • Ability to learn new technologies and implement them effectively.
  • Personable, attentive, and strong interpersonal skills.


Preferred Skills:

  • Responding to customer queries promptly and accurately via phone, email, or chat.

About the Company

A

Axelon Services Corporation