Description
Position Description:
The Ecommerce Sales Specialist is responsible for executing and optimizing Murphy’s Naturals’ digital commerce channels, including Amazon, DTC (Shopify), and other online marketplaces. This role plays a critical part in driving online sales growth, maintaining best-in-class product content, and ensuring seamless day-to-day ecommerce operations.
This individual will manage marketplace health, monitor performance, support promotional execution, and collaborate cross-functionally with Marketing and external partners to enhance the customer experience and maximize revenue.
Key Responsibilities
- Channel & Catalog Maintenance: Manage day-to-day operations for Amazon, Shopify, and retail marketplaces. Proactively resolve listing suppressions, compliance flags, and content inaccuracies. Lead SKU setup and variation management for both domestic and international account onboarding.
- Content & Conversion Optimization: Own the strategy and execution for Product Detail Pages (PDPs), A+ content, and Brand Storefronts. Partner with Marketing to maintain brand consistency and provide expert digital input during new account onboarding to ensure high conversion rates.
- Promotional Execution: Design and execute the DTC promotional calendar, including discount codes and site merchandising. Coordinate campaign launches with Marketing and share all digital promotions with Sales Admin for master calendar integration.
- Performance Tracking & Insights: Monitor and report on KPIs (sales, traffic, conversion, and reviews). Identify performance trends and suggest actionable execution changes to accelerate growth across all digital channels.
- Partner & Compliance Management: Serve as the primary point of contact for e-commerce agencies and retail partners. Support brand protection initiatives (unauthorized sellers) and ensure all listings meet regulatory and platform-specific documentation requirements.
Education & Experience
Qualifications
- 1–3 years of hands-on experience in ecommerce, digital sales, or marketplace management (preferably in CPG or retail).
- Direct experience managing platforms such as Amazon Seller Central, Walmart Seller Center, and Shopify.
- Experience optimizing product listings (PDPs, A+ content, keywords, imagery) to improve conversion and discoverability.
- Proficiency in ecommerce analytics and reporting (sales, conversion rate, traffic, reviews), with ability to translate data into actions.
- Experience working with cross-functional partners or external agencies to execute ecommerce initiatives.
The ideal candidate should have:
- High attention to detail and ability to manage multiple deadlines and priorities.
- A proactive, self-starter mindset with a strong sense of ownership and accountability.
- Comfort working in a fast-growing, evolving environment.
- An enthusiastic, “roll up your sleeves” attitude and desire to contribute wherever needed.
- A positive, team-first mentality with strong communication skills and a collaborative approach to working across teams.
- A passion for sustainability, natural products, and purpose-driven brands.
Benefits
- Health & Wellness
- Comprehensive medical, dental, and vision insurance
- Mental health support through EAP
- Financial Future
- 401(k) retirement plan with 3% employer Safe Harbor contribution
- Time to Recharge
- 3 weeks (120 hours/15 days) PTO in 1st year of employment
- Up to 12 weeks paid parental leave
- Community
- Quarterly paid company-wide volunteer opportunities