ECM Supervisor

Job Summary: 

The ECM Supervisor facilitates the efficient operation of the assigned department by performing a variety of clerical and administrative tasks. 

Supervisory Responsibilities:

• Oversees the daily workflow of the department. 
• Provide constructive and timely performance evaluations. 

Duties/Responsibilities: 

• Conduct audits of each LCM to ensure quality assurance is met according to contract standards. 
• Assists with the development and implementation of corrective and quality improvement plans that contain content and strategies to address identified problem areas.
• Identify the training needs of staff and communicate with the Site Manager to ensure proper training is provided.
• Ensure members have an amazing experience including timely access to the care they need (appointments, visits, messages, and calls) and resolving their issues quickly, with minimal waste and friction.
• Engage with the team to troubleshoot any technical issues, local problems, or escalating systemic matters to your manager or central teams.
• Attend health plan training, webinars, internal meetings, continuing education. 
• Assist with onboarding new hires in coordination with Human Resources. 
• Manage meeting preparation, and other administrative support.
• Manage communication, with context, between the offices and other districts and health system partnerships.
• Aide in the completion of reports requested by the Site Manager.
• Performs other duties as assigned. 

Education and Experience: 

• High school diploma or GED required. Bachelor's degree preferred. 
• Minimum two years working in a professional Health Care environment as a supervisor or manager to include employee reviews, performance management, timekeeping, and coaching.
• Prior experience in health care, case management, or Q&A preferred.
• A valid Driver's License, reliable daily vehicle and active CA auto insurance are required. 

Required Skills/Abilities:  

• Excellent verbal and written communication skills. 
• Excellent interpersonal and customer service skills.
• Proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Ability to work independently.
• Ability to problem-solve and maintain confidential information. 

Physical Requirements:  

• Prolonged periods sitting at a desk and working on a computer. 
• Must be able to lift up to 10 pounds at times.