eBranch Representative

FiStaff

Houston, TX

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JOB DETAILS

SALARY

$20

SKILLS

Banking Services, Call Centers, Call Volume, Communication Skills, Computer Skills, Credit Union, Customer Support/Service, Detail Oriented, Diversity, Documentation, Financial Services, Financial Support, High School Diploma, Loans, Maintain Compliance, Multilingual, Multitasking, Needs Assessment, Organizational Skills, Problem Solving Skills, Resolve Customer Issues, Sales, Spanish Language, Systems Administration/Management, Team Player, Telephone Skills, Transaction Processing/Management

LOCATION

Houston, TX

POSTED

3 days ago

Take the Next Step in Your Career With Us!
Are you passionate about helping people and solving problems in a fast-paced environment? Were hiring a Call Center Representative to join a dynamic financial services team where your customer service skills and sales mindset can truly shine. In this role, youll assist members with their financial needs, provide expert guidance, and deliver top-tier serviceall while building valuable career experience in the banking and customer support industry.

Credit Union Call Center Representative
Houston, TX | Full-time | Financial Services / Customer Support

Why Work With Us:
Competitive pay with opportunities for advancement in financial services careers
Supportive, team-oriented environment focused on professional growth
Hands-on training, ongoing learning, and skill development programs

What You'll Do:
Handle 4080 inbound calls daily, delivering exceptional customer service and accurate account support
Assist members with payments, balance transfers, account inquiries, and transaction processing
Provide clear explanations of account details, loan information, and financial products
Identify member needs and recommend relevant financial services, including loans and account options
Resolve account issues, research history, and process requests such as stop payments or corrections
Support card services, direct deposits, automatic transfers, and account setup
Maintain accurate documentation and ensure compliance with policies and procedures
Collaborate with team members while managing call volume efficiently and professionally

What Were Looking For:
High school diploma or GED required (college degree a plus)
Previous call center or customer service experience preferred
Strong communication skills with the ability to explain financial concepts clearly
Ability to multitask and stay organized in a fast-paced environment
Problem-solving mindset with attention to detail and accuracy
Comfortable working a flexible schedule, including rotating Saturdays
Proficiency with computers and customer management systems
Bilingual Spanish skills are a plus

Ready to Land Your Next Great Role?
Apply now and let our recruiting team connect you with this exciting eBranch Representative opportunity. Take the next step toward a rewarding career in customer service and financial support today!

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Note: We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

About the Company

FiStaff

Connecting financial professionals with great companies.
FiStaff’s Philosophy is to provide a personalized approach to meet the needs of our clients and candidates. We achieve this by constantly establishing new relationships while also focusing on the many relationships we have developed throughout the years. We strive to understand the needs and environment of the client and the skills and employment goals of our candidates to find the best match for both.

Our Vision
To become the leading talent provider for banks, credit unions and mortgage companies in the state of Texas by continually matching top quality talent with great companies.

Our Mission
Attract and select the best talent to foster successful relationships with our clients and candidates by adhering to our client-centric philosophy.

Our Core Values
Integrity—our clients and employees want to do business with a company they can trust Respect—we will treat everyone with the utmost respect Excellence—we believe in doing ordinary things extraordinarily well

Our History
FiStaff, Inc. was founded in 1992 and has been assisting Texas’ most respected financial services companies with custom staffing solutions. Headquartered in Houston, we support the needs of our clients throughout the Dallas/Fort Worth Metroplex and across the state. Texas Owned and Texas Proud!

COMPANY SIZE

20 to 49 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

1992

WEBSITE

http://www.fistaff.com/