Job Summary
The Electronic Billing Specialist is responsible for supporting the full electronic billing cycle, including invoice submission, tracking, troubleshooting, and compliance with client billing guidelines. This role works closely with clients, attorneys, shareholders, and the billing team to ensure accurate, timely invoice processing, resolve rejections and appeals, maintain billing requirements, and support successful onboarding of new eBilling clients. This position reports to our Revenue Manager, may be located in any of our offices, is non-exempt and requires four days in the office with one remote day.
Duties and Responsibilities
Submit, track and manage invoices through eBilling vendor platforms
Ensure invoices comply with client-specific billing guidelines and resolve rejection, reductions and appeals
Ensure all tasks for assigned clients are entered into the billing and eBilling system in accordance with the Firm and client guidelines
Upload invoices in LEDES formats as required
Monitor invoice status, follow-up on outstanding submissions and ensure timely payments
Act as liaison between clients, shareholders, the billing team to resolve issues
Maintain and update billing guidelines, matter set ups and vendor system requirements
Work as part of the team to provide a cohesive eBilling support solution
Process rate submissions, updates, and validations in accordance with client billing guidelines and engagement terms
Partner with the internal billing team to ensure accurate data flow into eBilling systems
Gather and submit documentation required to onboard new eBilling clients, including submitting the first invoice to ensure a successful submission
Field eBilling inquiries; serve as a subject matter resource for compliance questions
Performs a variety of duties to support the full eBilling cycle
Frequent follow-up on all open items until resolved or paid; escalate when necessary
Initiates troubleshooting support and escalations
Foster positive work relationships
Act as back up to billing team
Knowledge/Skills/Abilities
High school diploma or equivalent required
Associates degree or vocational school training preferred
Minimum of three (3) years of law firm billing or eBilling experience required
Strong knowledge of eBilling platforms and LEDES formats including, but not limited to, CounselLink, Legal Tracker, Brightflag or Collaborati
Adept at using spreadsheets and generating reports
Experience with billing/accounting software; SurePoint (Rippe Kingston) or Elite experience a plus
A high degree of accuracy and attention to detail
Must be organized, have excellent work ethic, and able to work in a team environment
Strong written/verbal communication skills and ability to interact professionally with attorneys, staff & clients
Effective time management with ability to multi-task and shift priorities successfully to meet deadlines
Ability to work independently and under pressure
Proficiency in MS Word, Excel, Outlook, Adobe and a document management system (iManage preferred)
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift 15 pounds at times
Benefits and Perks
Competitive benefits package that includes medical, dental, vision, life insurance, short & long term disability and other ancillary benefits
Generous Firm contribution to employee HSA Accounts each year, as well as, matching and profit sharing in our Firm's 401(k)profit sharing program
Central downtown location and choice of firm-paid garage parking or firm-paid monthly transportation allowance
Digital family planning platform providing support through various life journeys and Backup Care Benefit
Generous paid time off and 11 paid holidays
Wellness Program that includes reimbursement for qualifying fitness and wellness expenses, GoPivot wellness platform, TelaDoc resources for physical and mental health appointment, and Employee Assistance Program (EAP)
Quarterly training program for professional development
Employee led Social Committee with regular social events and monthly community service opportunities
Competitive salary that reflects your experience and skills