Lead Solutions Engineer - Customer Platforms

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n n General Informationn

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Location

Clarks Summit, Pennsylvania

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n Alternative Location(s)n

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• Posting Location: Cary, North Carolina

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n Working Schedulen

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n Full-Timen

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n Work Arrangementn

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n Hybridn

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n Travel Requiredn

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n 10%n

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n Relocation Assistance Availablen

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n Non

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n Graden

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n 13Tn

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n Posted Daten

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n 16-Jun-2026n

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n Job IDn

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n 18298n

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n n Description and Requirementsn

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The Team You Will Join

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When you join MetLife's Global Technology team, you'll be part of a forward-thinking group dedicated to shaping the future of digital solutions for customers worldwide. You'll develop, maintain and support technology applications and delivery, leveraging AI, automation, and contemporary ways of working to enhance experiences and drive business outcomes. Your work will simplify complex processes, improve tech resiliency, and ensure high-performing, seamless solutions that power life's most important moments. In this dynamic environment, you'll collaborate with talented peers across teams and functions, expanding your skills in impactful ways. Ready to push boundaries and set new industry standards? Join us and help drive the future of technology forward.

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The Opportunity

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The Principal Software Engineer is responsible for leading the architecture, design, and hands-on delivery of enterprise-scale customer interaction platforms leveraging Salesforce and/or Genesys technologies. This role plays a critical part in advancing MetLife's digital contact center and customer experience capabilities, including AI-enabled virtual assistants, copilots, and agentic solutions.

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Key Responsibilities

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• Lead the architecture, design, and hands-on development of solutions across Salesforce Lightning (including Service Cloud) and/or Genesys (Cloud/CX/Voice) platforms
• Drive end-to-end product delivery from requirements through production support, ensuring scalable, reliable, and high-performing solutions
• Design and build integrations (APIs, workflows, orchestration) enabling seamless customer interaction experiences across voice and digital channels
• Leverage GitHub Enterprise and modern engineering practices to support CI/CD, code quality, collaboration, and automation
• Design and implement AI-enabled capabilities within Salesforce and Genesys, including virtual assistants, copilots, and agentic interaction patterns
• Mentor engineers and collaborate across teams, while clearly communicating technical designs and tradeoffs to both technical and business stakeholders

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Required Qualifications

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• 10+ years of overall experience with strong communication and presentation skills.
• Strong experience in Salesforce Lightning, or Genesys platforms (experience with both is a strong plus, or similar customer interaction technologies).
• Proven ability to design and build enterprise-grade, distributed, API-driven solutions.
• Hands-on experience delivering solutions across cloud, SaaS, and integration-heavy environments
• Experience using GitHub Enterprise (or similar platforms) for source control, CI/CD, and collaborative development
• Demonstrated ability to lead while remaining a hands-on engineer contributing to delivery.
• Bachelor's degree (or equivalent experience) in Computer Science or related field.

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Preferred Qualifications

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• Experience with both Salesforce Lightning/Service Cloud and Genesys platforms in a contact center or customer experience environment
• Experience building AI-enabled solutions such as virtual assistants, copilots, or agentic interaction patterns
• Background in product development within customer experience or digital engagement platforms
• Familiarity with insurance or financial services domain
• Experience with event-driven architecture and real-time integrations

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Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.

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The expected salary range for this position is $120,000 - $170,000. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.

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n Benefits We Offer

nOur U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife's U.S. benefits, please click here.

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About MetLife

Recognizednon Fortune magazine''s list of the "World''s Most Admired Companies",nFortune World's 25 Best Workplaces, as well as the Fortune 100 Best Companiesnto Work For, MetLife, through its subsidiaries and affiliates, is one of thenworld's leading financial services companies; providing insurance, annuities,nemployee benefits and asset management to individual and institutionalncustomers. With operations in more than 40 markets, we hold leading positionsnin the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purposenis simple - to help our colleagues, customers, communities, and the world atnlarge create a more confident future. United by purpose and guided by our corenvalues - Win Together, Do the Right Thing, Deliver Impact Over Activity, andnThink Ahead - we're inspired to transform the next century in financialnservices. At MetLife, it's #AllTogetherPossible. Join us!

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nMetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

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This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date.

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