E T Consultant (Information Solutions Analyst)

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 130 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org

ITS Vice Presidency Context:

The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video:https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w

The ITS Data Technology Office is the central entity within the World Bank Group's Information and Technology Solutions (ITS) department responsible for enabling data, AI, information, and knowledge capabilities across the institution. It comprises four Units focused on platforms & tools, product & service delivery, enablement and governance. The office plays a pivotal role in advancing the Bank's digital transformation, supporting business domains with trusted data, information and AI capabilities, and fostering a culture of responsible innovation.

WBG Library is part of the Products & Services unit (ITSDA). The World Bank Group Library is a fast-paced and dynamic institutional center of information delivery; it provides services to approximately 24,000 WBG staff and consultants in Washington, DC and world-wide. It facilitates external knowledge flow via access to many licensed eResources (news aggregators, data sources, eBooks, eJournals, etc.), reference and research services, training and custom solutions for organizational information needs.

Duties and accountabilities:

Reporting to Senior Information Solutions Officer in the Library Content & Access Management Team, an experienced and dynamic Information Solutions Analyst is responsible for providing day-to-day information solutions and services, and other activities in support of library operations.

Key Responsibilities:

Reference and Research Services

• Deliver reference support via in-person, online, and phone channels
• Assist users in identifying and accessing internal and external information resources
• Staff and manage the Library reference desk

Resource Access and Retrieval

• Search for and retrieve books, journal articles, chapters, and other materials (primarily digital)
• Process Interlibrary Loan (ILL) and Document Delivery requests in line with service standards
• Manage user requests through Case Management System (CSM) and Integrated Library System (ILS)

Collection and Circulation Management

• Coordinate shipping and return of physical materials (domestic and international)
• Maintain physical collections, including shelving and space organization

Procurement and Financial Administration

• Purchase library materials using corporate purchasing tools
• Process invoices and support reconciliation, audit, and verification requirements

Reporting and Continuous Improvement

• Prepare and deliver usage statistics and service reports (such as for ILL requests)
• Identify and recommend improvements to enhance service delivery

Content Development and Outreach

• Create and publish web content (research guides, announcements, training notices)
• Support awareness and marketing of library services and resources

Collaboration and Team Support

• Collaborate with internal teams (e.g., Enablement) and external partners (e.g., IMF)
• Provide backup support to colleagues and contribute to overall library operations