Accounting, Analysis Skills, Banking Services, Billing, Business Growth, Call Centers, Card Processing, Communication Skills, Continuous Improvement, Customer Relations, Customer Service Management, Customer Support/Service, Data Entry, Data Quality, Detail Oriented, Develop and Maintain Customers, Diversity, Finance, Financial Operations, Funding, Furniture, Interpersonal Skills, Lift/Move 25 Pounds, Microsoft Office, Multitasking, Organizational Skills, Payment Processing, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Reporting Skills, Sales Management, Schedule Development, Service Delivery, Staff Training, Standard Operating Procedures (SOP), Team Player, Telephone Skills, Time Management, Training/Teaching, Writing Skills, eCommerce
Ecommerce Finance Specialist
Ashley Furniture Industries | Arcadia, WI | Full-Time
About Ashley Furniture
At Ashley, were driven by our mission to inspire the love of home and enrich the lives of those around us. As the worlds leading furniture manufacturer and retailer, our success is built on core values of Honesty & Integrity, Passion, Drive & Discipline, and Continuous Improvement.
The Opportunity
Were seeking an Ecommerce Finance Specialist to join our Finance team in Arcadia, WI. This customer-facing role combines finance operations with exceptional customer service, supporting our growing ecommerce business.
As our Ecommerce Finance Specialist, youll be the primary point of contact for customer inquiries related to orders, billing, and payment processing. Youll resolve credit card transaction issues, prevent fraud, and ensure accurate customer account management-all while delivering superior customer service that reflects Ashleys commitment to excellence.
What Youll Do
Customer Service & Account Management
- Respond to customer inquiries regarding orders, billing, and technical issues
- Monitor and maintain customer accounts in the Customer Service Management (CSM) system
- Ensure customer information is accurate and up-to-date
- Resolve order submission and credit card transaction issues promptly and efficiently
- Display empathy, understanding, and patience in all customer interactions
Payment Processing & Fraud Prevention
- Contact customers when funding is denied to arrange alternative payment
- Review written orders for invoice/delivery address discrepancies
- Coordinate with banking partners to complete credit checks and prevent fraud
- Process payment information according to standard operating procedures
Documentation & Reporting
- Document customer trouble reports and escalate per established procedures
- Compile information to generate specified reports
- Assist in developing and maintaining departmental standard operating procedures
- Maintain accurate and timely data entry
Team Collaboration
- Participate actively in departmental meetings, training, and education
- Assist with training other employees and provide backup coverage
- Route complex requests to appropriate departments as needed
What You Bring
Education & Experience
- Associate degree in accounting or related field (or equivalent work experience) - Required
- 1+ year of customer service or related experience - Required
Essential Skills
- Excellent oral and written communication skills
- Excellent interpersonal skills and professional telephone etiquette
- Strong attention to detail
- Ability to remain calm in difficult situations
- Effective time management and organizational skills
- Analytical and problem-solving abilities
- Proficient in Microsoft Office Suite and internet navigation
- Ability to handle multiple tasks simultaneously in a fast-paced environment
Personal Attributes
- Work independently and collaboratively in a team environment
- Maintain strict confidentiality
- Respond professionally to difficult customer situations
- Working knowledge of Continuous Improvement methodologies
- Demonstrate ethics, integrity, and trust
Work Environment & Schedule
Schedule:
- Flexible schedule with ability to work extended hours when necessary
- Must be available for evenings, weekends, and/or holidays
Physical Requirements:
- Primarily sedentary work with computer and phone use
- Occasional lifting up to 25 lbs.
Why Ashley?
- Customer Impact: Be the voice of Ashley to our ecommerce customers
- Career Growth: Develop finance and customer service expertise
- Training & Development: Ongoing professional development opportunities
- Industry Leader: Work for the worlds #1 furniture company
- Collaborative Culture: Join a team committed to continuous improvement
Ready to Apply?
If youre customer-focused, detail-oriented, and passionate about delivering exceptional service, we want to hear from you!
Apply today and help us inspire the love of home for customers across the country.
Ashley is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
A
Ashley Furniture Industries Inc
At Ashley Furniture HomeStore, we hire for attitude and train for success. Our HomeStore associates in all areas of our business recognize the opportunity for growth recognition and advancement within our global network of retail furniture stores.
5,000 to 9,999 employees
http://ashleyfurniture.com/