Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
RESPONSIBILITIES
* Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness
* Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed
* Perform responsibilities required of selectors and customer attendants as needed per company guidelines
* Train all functions and duties of the selector and customer attendant roles
* Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable
* Assist with scheduling to meet operational and associates’ needs
* Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants
* Print and distribute order labels, including orders for perishable departments
* Troubleshoot e-Commerce equipment and devices
* Maintain level of supplies needed to perform necessary duties
* Maintain organization and cleanliness of staging areas and equipment
* Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager
* Perform required opening and closing procedures
* Learn and implement process improvements as directed by division or enterprise e-Commerce team
* Provide feedback on team members daily performance and annual performance reviews
* Ability to work cooperatively in high paced and sometimes stressful environment
* Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
* Ability to act with honesty and integrity regarding customer and business information
* Ability to follow directions and seek assistance when necessary to resolve customer and business issues
* Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
* Must be able to perform the essential job functions of this position with or without reasonable accommodation
QUALIFICATIONS MINIMUM
* Proven supervisory experience
* Ability to read shelf tags
* Basic knowledge of computers
* Excellent oral/written communication skills
* Basic math skills (i.e., counting, addition, and subtraction)
* Selfdirected, ability to execute projects with minimal supervision
DESIRED
* Any experience in a productionoriented environment or warehouse environment, stocking shelves, or cashier experience
K
Kroger Family of Companies