E-Commerce Customer Support Representative

Job Title: 

E-Commerce Customer Support Representative 

Location: 

Johnston, Iowa  

Job Type: 

Full-time, On-Going Contract, W2 

Schedule: 

Monday – Friday, Onsite 

Pay Range: 

$19.50 per hour, Overtime pay and a half 

Job Description:  
 
PRIMARY RESPONSIBILITIES & DUTIES: 

• Take inbound calls and occasional emails from John Deere's Region 4 (USA/Canada/Australia) customers and dealers regarding part orders or other items available for purchase on Shop.Deere.com. 

• Occasional outbound calls to customers and dealers to research/investigate and follow up with our findings. 

• Document every interaction effectively in our internal case management system 

• Approximately 15-20 calls/day 

SPECIAL CONSIDERATIONS: 

• Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks. 

• Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a Deere full-time employee. 

IDEAL CANDIDATES SHOULD HAVE: 

• Knowledge of agriculture, turf (mowers) and utility vehicles 

• Prior work experience in Agriculture or Technology dealer channels 

• Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline 

• Call Center experience 

• 6+ months experience with customer service / support experience 

• Efficient researching / troubleshooting skills 

• Excellent written and verbal communication skills 

• Speak with confidence 

• Proficiency with Microsoft Office products 

• Willingness to work occasional overtime and holidays 

• Solid work history and proven dependability 

• Reliable at home internet and a distraction free workplace 

No Work Authorization Sponsorship Available 

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