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E-Commerce Customer Support Representative

Iconma

Johnston, IA

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JOB DETAILS
SALARY
$19.50 Per Hour
SKILLS
Agriculture, Call Centers, Case Management, Communication Skills, Customer Support/Service, Dealer Channel, Health Plan, Identify Issues, Information Technology & Information Systems, Microsoft Office, Microsoft Product Family, Presentation/Verbal Skills, Research Skills, Writing Skills, eCommerce
LOCATION
Johnston, IA
POSTED
Today
Our client, an Agriculture Products company, is looking for an E-Commerce Customer Support Specialist for their Johnston, IA location.
 
Responsibilities:
  • Receive inbound calls and occasional emails from client customers and dealers regarding part orders or other items available for purchase on the company website.
  • Perform occasional outbound calls to customers and dealers to research/investigate and follow up with our findings.
  • Document every interaction effectively in our internal case management system
  • Approximately 15-20 calls/day
 
Requirements:
  • Call Center experience
  • 6+ months experience with customer service / support experience
  • Efficient researching / troubleshooting skills
  • Excellent written and verbal communication skills
  • Knowledge of agriculture, turf (mowers) and utility vehicles
  • Prior work experience in Agriculture or Technology dealer channels
  • Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline
  • Proficiency with Microsoft Office products
  • Willingness to work occasional overtime and holidays
  • Solid work history and proven dependability
 
Why Should You Apply?

#alljobs
#mcb

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/