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Durable Medical Equipment Specialist-Bilingual (Spanish)

Incingo Source Management

Novi, MI

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JOB DETAILS
SKILLS
Accounts Receivable, Analysis Skills, Billing, Code Reviews, Communication Skills, Cost Analysis, Cost Control, Customer Relations, Customer Support/Service, Dental Insurance, Documentation, Durable Medical Equipment, Fee Schedule, Follow Through, Health Insurance, Home Care, LinkedIn, Medical Products, Medicine, Multilingual, Presentation/Verbal Skills, Problem Solving Skills, Provider Relations, QoS (Quality of Service), Quality Monitoring, Service Delivery, Spanish Language, Team Player, Time Management, Typing, Vendor/Supplier Management, Vendor/Supplier Relations, Vision Plan, Worker's Compensation, Writing Skills
LOCATION
Novi, MI
POSTED
30+ days ago
Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Who We Are
Incingo is a medical cost containment company that helps manage everything from short-term post-op to catastrophic care for worker’s compensation claims.  We use our nationwide network of proven, credentialed vendors and create customized programs for efficient authorizing and shipping of medical supplies.  We also coordinate medical transportation, home health care and in-home modifications.  We are located in the heart of downtown Ann Arbor and we are looking for a full-time Bilingual (Spanish) DME Specialist.  Hybrid work is available, prefer candidates in Michigan.

 We offer a best-in-class benefits package with a flexible work environment.  Our culture is one of caring and collaboration, and we enjoy a team-oriented environment. 
 
Visit our website or LinkedIn to learn more.
 
What You’ll Do
  • Serve as primary contact for inbound and outbound customer support by phone, email, or instant message 
  • Facilitate resolution of open receivables by review of coding, product, contract, payment agreement, fee schedule and/or authorization terms.
  • Work independently and as part of a team on invoice renegotiations, vendor management, and provider and patient relations
  • Review EOB’s and address denial and partial payment of invoices in a timely and accurate manner 
  • Maintain accurate documentation of workers compensation claim files in multiple databases
  • Ensure quality components of service delivery and patient/payor satisfaction with services provided
  • Establish and maintain strong vendor relationships
  • Participate in process for continuous credentialing and quality monitoring of assigned accounts
  • Work with team to conduct cost analysis and identify margin opportunities 
  • Demonstrate performance aligned with WRS guiding principles, including caring, collaboration, trustparency, and innovation
What You’ll Bring


  • High School Diploma (or equivalent); college degree preferred
  • 1+ year experience in a medical setting preferred
  • A customer focused approach to tasks and responsibilities
  • Must be analytical and solution-oriented with excellent problem-solving abilities, superior follow-up skills, and the ability to shift gears frequently throughout the day
  • Intermediate MS Suite, typing and email skills
  • Excellent verbal and written communication skills 
  • Familiarity of workers compensation state fee schedules preferred 

Flexible work from home options available.

About the Company

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Incingo Source Management