Job Title: IT Project Support Specialist (End User Computing)
Location: Dallas, TX (Onsite with local travel)
Position Overview
The IT Project Support Specialist is responsible for supporting a variety of End User Computing (EUC) initiatives across multiple locations. This role involves hands-on technical support, deployment, and troubleshooting of end-user systems, along with assisting broader IT operations as needed.
This position requires strong technical expertise, excellent customer service skills, and the ability to operate independently in fast-paced environments. Local travel between sites may be required.
Key Responsibilities- Provide high-quality technical support to both onsite and remote end users
- Diagnose and resolve complex hardware and software issues (in-person and remote)
- Image, configure, deploy, and upgrade desktop and laptop systems
- Install, maintain, and troubleshoot operating systems, applications, and peripherals
- Perform IMAC activities (Install, Move, Add, Change)
- Troubleshoot and support Windows 11 environments
- Assist with mobile devices, printers, and collaboration tools
- Support IT projects and cross-functional technology initiatives
- Respond to and resolve support requests in a timely and professional manner
- Accurately document, track, and report on support activities
- Communicate effectively with stakeholders and set clear expectations
- Collaborate with internal teams to deliver efficient, user-focused solutions
Qualifications & Requirements- Bachelor’s degree or equivalent experience (7+ years in an IT technical role)
- 5+ years of experience supporting executive-level (C-Suite/VIP) users
- 7+ years of experience with:
- Desktop hardware and operating systems
- Microsoft technologies (Windows, Office Suite, Outlook, etc.)
- Mobile devices and printers
- Communication and collaboration platforms (video conferencing, messaging, telephony)
- Strong troubleshooting skills with the ability to work under pressure
- Solid understanding of IT systems, protocols, and standards
- Excellent written and verbal communication skills
- Strong analytical and problem-solving abilities with attention to detail
- Self-starter with the ability to prioritize and manage workload effectively
- Experience working in collaborative, team-oriented environments
- Strong customer service mindset with a focus on user satisfaction
- High level of professionalism and integrity
Additional Expectations- Availability for occasional after-hours or weekend support
- Ability to research, evaluate, and implement new technologies
- Strong organizational and time management skills
- Willingness to travel locally as needed
P
Peyton Resource Group
Established in 2001, Peyton Resource Group is a solution-based staffing company that matches businesses with top talent for short-term, long-term or permanent needs.
People are a business’s most valuable asset. Peyton Resource Group is dedicated to helping companies find the best talent, matching professionals with jobs where they will thrive.
With locations in Dallas/Fort Worth, San Antonio and Austin, we are available to serve your staffing needs throughout Texas and across the country.
100 to 499 employees
Staffing/Employment Agencies