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DSR - Dispatch Service Representative

Lavallee Systems

North Oxford, MA

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JOB DETAILS
SALARY
$23–$32 Per Hour
SKILLS
Calendar Management, Communication Skills, Computer Maintenance, Construction, Customer Support/Service, Dental Insurance, Establish Priorities, Funding, HVAC, Health Insurance, High School Diploma, Insurance, Life Insurance, Maintenance - HVAC, Maintenance - Plumbing, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, On Site Support, Organizational Skills, Plumbing, Presentation/Verbal Skills, Project/Program Management, Remodeling, Residential Construction, Retirement Plan, Team Player, Telephone Skills, Training/Teaching, Vision Plan, Writing Skills
LOCATION
North Oxford, MA
POSTED
30+ days ago
Benefits:
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Dental insurance
  • Donation matching
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance


Tired of just having a job? At Lavallee Systems, we offer a career, one where you’ll grow, earn well, and make a real impact. Join our award-winning team and become part of a company that values craftsmanship, integrity, innovation, and teamwork. We’re offering wage and benefit earnings potential topping $85,000, and more importantly, a workplace where you can thrive for years to come.


As the primary coordinator between field technicians, customers, and project managers, the Dispatcher plays a critical role in ensuring efficient scheduling, clear communication, and outstanding customer service.
 
Wage and Benefits Package
  • Hourly Rate: $23-$32
  • Paid Time Off: Up to 4+ weeks vacation and sick time based on length of service
  • Paid Holidays: 7
  • Yearly Bonus
  • Health & dental insurance: 50% company-paid
  • Term Life Insurance: 100% Company Paid
  • Retirement Plan: 3% company match
  • Additional Insurance Available: Short-term disability, long-term disability, accident, and vision
  • Paid Training and Development
Responsibilities:
  • Assign and schedule HVAC and plumbing technicians to residential construction and remodeling projects
  • Monitor ongoing jobs and adjust schedules in real time
  • Prioritize urgent tasks to maintain operational efficiency
  • Ensure all job and appointment information is properly entered
  • Record vacation, sick, administrative, and meeting times in the schedule
  • Act as the central communication hub for techs, customers, project managers, and subcontractors
  • Address complaints or delays promptly and professionally
  • Support the CSR by answering calls and scheduling service appointments when needed
Knowledge / Abilities
  • Ability to work under pressure and make independent, time-sensitive decisions
  • Knowledge of HVAC/plumbing systems or residential remodeling processes
  • Basic understanding of construction terminology and project flow
  • Proficient in Microsoft Office Suite (Excel, Word, Outlook), Google Workspace, and Dropbox
  • Ability to sit for extended periods and maintain focus on computer-based tasks
Skills / Qualifications
  • Minimum of a high school diploma; college degree is a plus
  • Experience with dispatching software (ServiceTitan strongly preferred)
  • Prior experience in a mechanical trade or construction environment is a plus
  • Excellent written and verbal communication skills
  • Strong customer service skills and professional phone etiquette
  • Reliable, dependable, and punctual with a strong work ethic
About Us
Lavallee Systems is an award-winning plumbing and heating, A/C company based in Eastern Massachusetts. We have been in business for over 30 years and have a reputation for excellent service, impeccable attention to the craft, and a commitment to guiding clients to make informed decisions about their options for system repair and replacement.

Ready to take the next step in your career? Apply today!

About the Company

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Lavallee Systems