DSPS Test Center Technician

DSPS Test Center Technician

Salary

$58,642.00 - $71,437.00 Annually

Location

Santa Barbara, CA

Job Type

Classified Staff

Job Number

062626-N1

Department

Associate Dean-DSPS/Student Support

Opening Date

06/26/2026

Closing Date

7/13/2026 11:59 PM Pacific

• Description
• Benefits
• Questions

Basic Functions

This is a categorical position subject to continued funding.

BASIC FUNCTION:

Under the direction of the assigned administrator, the DSPS Test Center Technician provides clerical, technical, and student support for the DSPS Test Center. This position supports the coordination and delivery of student test accommodations by preparing and distributing tests, maintaining records, assisting students and faculty, monitoring testing schedules, and supporting daily test center operations using the assigned testing management system.

Representative Duties

ESSENTIAL DUTIES:

Prepare, print, organize, and secure tests, proctoring documents, and related testing materials generated through the assigned testing management system; monitor test bookings as materials are received; add or edit test instructions as directed; mark tests as delivered; and file, sort, and return completed test materials to instructors to ensure accurate and timely processing.

Ensure test security and integrity by following established procedures for handling, storing, distributing, and returning examinations and related materials.

Adhere to strict scheduling and availability requirements by arriving early to prepare materials for daily operations and maintaining flexibility to support peak periods, including midterms and finals week, to ensure timely and efficient testing services.

Proactively monitor and assist with room, staff scheduling and coordination for students requiring scribes, readers, assistive technology, and/or private testing spaces; oversee preparation of modified testing materials; send reminders to instructors; and alert the assigned administrator of any issues affecting accommodation implementation.

Provide occasional direct support to students by proctoring exams, serving as a scribe, or reading test materials to ensure accommodations are delivered.

Support students throughout the testing process by explaining procedures, timelines, and expectations. Troubleshoot test scheduling or system-related issues; process late or revised test requests when appropriate, and involve the supervising coordinator as needed.

Respond to faculty questions and concerns related to student examinations and test accommodations, including guidance on shared proctoring responsibilities, test status inquiries, scheduling and approval workflows, and permissible changes to student testing requests, with escalation or follow-up through the assigned administrator as appropriate.

Greet and assist students, faculty, staff, and visitors on site, over the phone or via email; respond professionally to inquiries or urgent situations, provide information about DSPS services and procedures, and ensure accurate documentation and communication of concerns or issues.

Document and report testing irregularities, student or faculty concerns, or accommodation-related issues to the assigned administrator in a timely and accurate manner.

Perform a variety of clerical duties to support efficient office operations, including data entry, record maintenance, copying, filing, and coordination of information flow.

Proactively manage departmental mailboxes, group email and chat, to ensure timely, accurate processing of testing-related correspondence. Respond directly within the group email when appropriate, or forward messages to the assigned administrator.

Maintain clear, consistent, and proactive communication with the assigned administrator and all relevant DSPS staff to ensure alignment, prevent duplication, and support efficient, coordinated program operations.

Assist in organizing, linking, and maintaining departmental records, correspondence, and tracking documents within student files in the DSPS management system; ensure accuracy, completeness, confidentiality, and quality control of documentation; and identify errors or inconsistencies requiring correction.

Monitor and assure adequate levels of test center and office supplies; maintain and replenish paper trays, request and track orders for paper, toner, staples, envelopes, labels, paper clips, and other testing materials as directed.

Assist in training staff and proctors on test center procedures, accommodations, and use of assigned systems and assistive technologies ensuring consistent service delivery.

Assist with scheduling and provide work direction as assigned and in collaboration with the assigned administrator.

Open and close assigned facilities as assigned; lock and unlock doors, service windows; turn equipment on and off.

Operate a variety of office equipment including a copier, fax machine, computer and assigned software.

OTHER DUTIES:

Provide support to the assigned administrator by assisting with special projects and other departmental assignments as needed.

Education and Experience

Any combination equivalent to: graduation from high school supplemented by college-level course work in psychology, sociology or related field and two-year experience providing social, educational or similar services to the public.

Knowledge and Abilities

KNOWLEDGE OF:

Operation of computers and assigned software systems, including testing management platforms.

Modern office practices, procedures, and equipment.

Policies, goals, and objectives of DSPS programs, services, and activities. Confidentiality requirements related to student records, examinations, FERPA, ADA, and district policies.

Testing accommodations and proctoring practices.

General use and application of assistive technologies for students with disabilities.

Data entry and record-keeping techniques.

Correct English usage, grammar, spelling, punctuation, and vocabulary.

Oral and written communication principles.

Diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of community college students.

ABILITY TO:

Meet strict schedules and deadlines in a fast-paced environment.

Work flexibly during peak periods, including midterms and finals.

Manage multiple tasks with frequent interruptions.

Maintain attention to detail and accuracy in high-volume work.

Communicate effectively and professionally with students, faculty, and staff.

Handle sensitive or stressful situations with tact, patience, and courtesy.

Maintain confidentiality of student and testing information.

Follow oral and written instructions.

Establish and maintain cooperative and effective working relationships.

Input data at an acceptable rate of speed.

Perform basic mathematical calculations accurately.

Perform duties with understanding, sensitivity, and respect for the diverse academic, socioeconomic, ethnic, religious, cultural, disability, and sexual orientation backgrounds of students, faculty, and staff.

PREFERRED QUALIFICATIONS:

Experience working with diverse populations.

Experience in student services, testing, or educational support programs.

Familiarity with testing accommodations and DSPS processes.

• The District offers a cafeteria style plan in which employees are given a district allowance and may choose from a number of medical and dental plans. Life and income protection insurances are also available.
• Vacation days (based on assigned hours) are earned and accumulated on a monthly basis.
• Sick leave is earned at the rate of one day (based on the number of assigned hours) per month, and is accumulative from year to year.
• Credit Union: The Santa Barbara Teachers Federal Credit Union offers a variety of services.
• Retirement: Employees, who work 20 or more hours per week, are covered by the Public Employees Retirement System (PERS), Social Security, and Medicare.
• Coastal Housing Partnership: home buying educational seminars, mortgage refinance benefits, and rental assistance programs available to full-time staff and faculty.
• Employee Assistance Program: provides confidential counseling and referral services for job-related or personal problems to employees, dependents and household members.

Eligibility for the benefits below are dependent on job classification:

• Degree differential for employees who have degrees above required minimum qualifications (upon receipt of official transcripts).
• Bilingual differential (English/Spanish)
• Holidays: 17 holidays per year.

To learn more details, visit our benefits page.

01

What does it mean for you to have a commitment to diversity, equity and inclusion? How have you demonstrated that commitment? How would you see yourself demonstrating your commitment in this position at Santa Barbara City College?

Required Question

Employer Santa Barbara City College

Address 721 Cliff Drive

Santa Barbara, California, 93109

Phone 805-730-5130

Website https://www.sbcc.edu/hr