DSHS HCLA HCS Public Benefits Specialist 5
Salary
$5,011.00 - $6,735.00 Monthly
Location
Multiple Locations Statewide, WA
Job Type
Full Time - Permanent
Remote Employment
Flexible/Hybrid
Job Number
2026-05976
Department
Dept. of Social and Health Services
Division
HCLA
Opening Date
07/23/2026
Closing Date
7/30/2026 11:59 PM Pacific
Salary Information
The high end of the salary range, Step M is typically a longevity step
Description
DSHS HCLA HCS - Public Benefits Specialist 5
Location: Statewide, WA
Join our team as a Public Benefits Specialist 5 (PBS5) with the Home and Community Living Administration (HCLA), where you will play a critical role in helping vulnerable adults access essential Long-Term Services and Supports programs.
In this supervisory role, you will provide expert consultation on complex eligibility determinations, offer skilled financial guidance, and support clients who are financially and medically dependent on a broad range of services and supports. Your work will help ensure individuals receive the resources they need to live safely and with dignity in their communities.
Please note: This is a hybrid position. The candidate hired for this role will report to the Home and Community Services (HCS) office closest to their residence to provide in-office coverage as needed.
Some of what youll do:
Evaluate ongoing employee performance
Identify, resolve, document, and implement personnel issues
Manage leave and attendance for staff
Establish unit workloads and quality standards and ensure equitable work distribution within the unit
Control the overall workflow of work processed by the unit
Review activity reports
Determine individual and unit training needs
Input and receive data using multiple automated systems
Collaborate with internal and external partners
Develop hiring strategies
What were looking for:
Ability to communicate and maintain working relationships with a wide range and level of staff
Excellent listening skills
Critical thinking skills
Ability to make professional judgments
Ability to remain calm and demonstrate patience
Who should apply?
Professionals who meet one of the following qualifications are encouraged to apply:
OR
A bachelor's degree and three years of experience in one or more of the following:
Examining or processing medical insurance, rehabilitation, or unemployment insurance claims
Providing staff support in public assistance eligibility determination
Analyzing, verifying, and evaluating financial data and information.
Additional information:
Three years of out-of-state experience conducting financial eligibility determinations for public assistance programs, including financial, medical, and food benefits, may be considered qualifying experience.
Related or closely related professional experience may substitute year for year for education.
Work schedule: 8:00 AM - 5:00 PM, Monday through Friday
Ready to start a rewarding career? Apply today!
Along with your application, please include:
An updated resume
Three professional references with contact information
Questions?
Please reach out to DSHS Recruiter Peter Bonato at peter.bonato@dshs.wa.gov and reference job number #05976.
The Department of Social and Health Services' (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency's vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
Supplemental Information
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid drivers license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
E-Verify is a registered trademark of the U.S. Department of Homeland Security.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. Thats why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave
Leave Sharing
Parental Leave
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 01-07-2026
01
Which option best describes how you meet the qualifications for this position?
02
Client services are provided by phone or in person Monday - Friday, and timely services are vital to this role. Please describe the type of customer service experience and duration you have in the following areas: unemployment insurance, social service programs, financial loans, benefit programs, insurance claims, medical claims, or debt recovery. Please include which employer(s) listed on your application that you did this type of work.
Required Question
Employer State of Washington
Address View Job Posting for Agency Information
View Job Posting for Location, Washington, 98504
Website http://www.careers.wa.gov