Driver Manager

Fleet Operations Manager

Build Your Career with Ashley Furniture - Where Innovation Meets Comfort

Who We Are:

At Ashley, inspiring the love of home is at the heart of everything we do. As the worlds largest manufacturer of home furnishings, were more than a business - were a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience. Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry.

If youre ready to grow, youve come to the right place. With a true "Growth Mindset," Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.

If you are a current Ashley employee: Please login to your UKG account and apply using the internal job board.

Summary:

The Fleet Operations Manager coordinates and manages daily dispatch operations, route planning, and driver supervision to ensure timely and efficient service delivery. This hands-on leadership role oversees fleet utilization, driver performance, safety compliance, and administrative functions including payroll management and scheduling. The Fleet Operations Manager serves as a key operational leader, ensuring adherence to safety protocols, regulatory requirements, and company standards while optimizing routes to maximize efficiency and maintain high levels of customer satisfaction.

Responsibilities:

Fleet Operations

• Coordinate and manage daily dispatch operations to ensure timely and efficient service delivery across all routes
• Plan, optimize, and oversee routes to maximize efficiency, reduce costs, and improve service quality
• Manage and supervise drivers, ensuring adherence to safety protocols, company standards, and DOT regulations
• Track and evaluate driver performance, conduct regular assessments, and provide coaching and feedback to improve capabilities
• Measure and monitor driver and asset utilization to ensure we are fully utilizing our fleet to capacity and optimizing resource allocation
• Coordinate vehicle assignments, load planning, and delivery schedules to meet operational demands
• Respond to operational issues, delays, or service disruptions and implement corrective actions quickly

Administrative Duties

• Process and manage driver payroll, including hours tracking, overtime, and compensation accuracy to ensure timely and correct payment
• Create and maintain driver schedules, manage time-off requests, and ensure adequate coverage across all shifts and routes
• Maintain accurate records of routes, driver hours, vehicle logs, fuel consumption, and incident reports
• Ensure all drivers maintain proper licensing (CDL where required) and meet regulatory requirements including medical certifications and background checks
• Manage driver onboarding, orientation, and training programs to ensure compliance and operational readiness
• Process and maintain documentation for DOT compliance including driver qualification files, hours of service records, and vehicle inspection reports

Safety & Quality

• Promote and enforce safety standards, conduct regular safety meetings, and implement corrective actions to address unsafe behaviors or conditions
• Investigate incidents and accidents, document findings, complete required reporting, and implement preventive measures to reduce future occurrences
• Monitor vehicle inspections, maintenance schedules, and coordinate necessary repairs to ensure fleet reliability and safety
• Ensure compliance with OSHA, DOT, FMCSA, and other regulatory requirements related to fleet operations
• Conduct pre-trip and post-trip inspection audits to verify driver compliance with safety procedures
• Address service-related concerns and customer complaints to maintain high satisfaction levels and service quality
• Implement quality control measures to ensure on-time performance, delivery accuracy, and professional service standards

Performance Management & Continuous Improvement

• Develop and monitor key performance indicators (KPIs) including on-time delivery, fuel efficiency, safety metrics, and driver productivity
• Analyze operational data to identify trends, bottlenecks, and opportunities for improvement
• Implement process improvements to enhance efficiency, reduce costs, and improve service delivery
• Conduct performance reviews and provide developmental feedback to drivers
• Recognize and reward high performance while addressing performance deficiencies through coaching or corrective action

Qualifications:

• High school diploma or GED equivalent required
• Minimum 3-5 years of experience in fleet management or transportation operations, preferably with local delivery services
• Proven ability to manage, motivate, and develop driver teams in a fast-paced environment
• Experience with payroll processing and time tracking systems
• Hands-on experience with dispatch operations and route planning
• Understanding of DOT regulations, FMCSA requirements, safety compliance, and driver qualification requirements
• Strong verbal and written communication skills with ability to interact professionally with drivers, customers, and management
• Proficiency with fleet management software, dispatch systems, and Microsoft Office Suite (Excel, Word, Outlook)
• Strong organizational and time management skills with ability to manage multiple priorities
• Valid drivers license required
• Ability to work flexible hours including early mornings, evenings, or weekends as operational needs require

Additional Qualifications, Preferred:

• Associates or Bachelors degree in Business Administration, Logistics, Transportation Management, or related field
• Experience managing private shuttle or employee transportation fleets
• Familiarity with GPS tracking systems and fleet management technology (Geotab, Samsara, Fleet Complete, or similar platforms)
• Background in logistics, distribution operations, or supply chain management
• CDL (Commercial Drivers License) or experience as a professional driver
• Knowledge of route optimization software and transportation management systems (TMS)
• Experience with vehicle maintenance management and preventive maintenance programs
• Strong problem-solving and conflict resolution skills
• Understanding of fleet cost management including fuel, maintenance, and total cost of ownership
• Experience with electronic logging devices (ELD) and hours of service compliance
• Lean or Six Sigma certification with process improvement experience

Work Environment:

This position operates in a combination of office and active transportation/fleet environments. The role involves coordination from an office setting as well as regular interaction in yard areas, parking lots, and vehicle maintenance facilities. The position may require exposure to outdoor weather conditions, vehicle exhaust, and moderate noise levels. Physical requirements include the ability to walk yard areas, climb into vehicles for inspections, and occasionally lift up to 50 lbs. The role may require early morning starts, evening coverage, or weekend availability to support operational needs.

Pay:

$70,000-$78,000

Benefits We Offer:

• Health, Dental, Vision, Employee Assistance Program
• Paid Time Off; increases with years of service
• Generous Employee Discount on home furnishings
• Professional Development Opportunities
• Tuition Assistance
• Ashley Wellness Centers (location specific)
• 401(k) and Profit Sharing
• Life Insurance

Our Core Values:

Honesty & Integrity: Acts with transparency, discretion, and ethical judgment. Trusted to handle sensitive information and provide accurate, unbiased insights.

Dirty Fingernail: Takes full accountability for outcomes, not just tasks. Inspects details, ensures data accuracy, and follows through to completion.

Continuous Improvement: Actively seeks better ways to improve templates, tools, and processes. Learns from prior initiatives and embeds lessons into standard work.

Growth & Results Focus: Understands how transformation initiatives drive growth, cost reduction, and profitability. Keeps work aligned to enterprise priorities.

Culture of Leadership: Leads through influence, reliability, and example. Builds trust across functions and supports leaders at every level.

Customer-Centric & Boundaryless: Works across silos for the greater good of the organization. Ensures outputs meet the needs of executives, initiative owners, and teams.

Operational Excellence: Demonstrates strong organizational discipline, attention to detail, and the ability to translate ambiguity into clear, executable tools.

Interested in learning more about Ashley Furnitures Community Engagement programs, Environmental Stewardship, or our Core Values, click the links below:

• Corporate Social Responsibility
• View Our Corporate Brochure

We are an Equal Opportunity Employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates, only those meeting specific position requirements may be contacted. This job description does not constitute a written or implied contract of employment. The company reserves the right to revise or change job duties and responsibilities as the need arises.

Notice to Search Firms: We are not seeking assistance or accepting unsolicited resumes from search firms. We will not pay any placement, referral or other fees to any search firms unless we have agreed otherwise in a valid, written agreement for the specific position posted and signed by an authorized representative of Ashley Furniture Industries.

Please note this position is not eligible for current or future employment sponsorship. Candidates must be legally authorized to work in the United States without the need for visa sponsorship now or at any time in the future.