Communication Skills, Corporate Policies, Cross-Functional, Customer Relations, Customer Satisfaction, Customer Support/Service, Intelligence Gathering, Performance Analysis, Performance Management, Performance Metrics, Problem Solving Skills, Profit & Loss, Regulations, Set Goals, Telephone Skills, Time Management, Truck Driver, Vehicle Fleets
Primary Position Purpose:
The Driver Leader executes on U.S. Xpress' initiatives daily with an obsession around driver satisfaction and customer focus. The Driver Leader is flexible and ready to adapt to the ever-changing needs of the industry and challenge of the day.
Position Functions:
- Supervise driver performance according to company policies, DOT regulations, all other federally or locally mandated rules/laws/guidelines.
- Directly supervise multiple drivers at any given time (new hires, drivers off truck, drivers needing additional training support, etc.).
- Responsible for the satisfaction of a driver while they are over the road.
- Make recommendations for performance documentation to include promotions and/or terminations.
- Responsible for addressing issues and disputes for drivers.
- Promote safe operations.
- Manage driver and make capacity available by maintaining seated truck count, accurate driver PTA's.
- Ensure drivers and equipment (i.e. fleet maintenance programs, etc.) are performing as necessary to provide on-time service.
- Manage company performance objectives with drivers and monitor that performance.
- Monitor and manage KPI's around P&L, Safety, Fuel Management, and Utility.
- Ensure on time service is met. Address possible service issues in a timely manner while coordinating with USX Customer Service when applicable.
- Communicate service deviations to Customer Service in a timely manner.
- Collaborate cross-functionally to continue to drive the culture and live out our mission and core values.
- Answer incoming phone calls, live chats, and emails to assist drivers with delays, service issues, trailers, payroll, etc.
- Collaborate in-person with all levels of the organization to harness collective intelligence of the workforce.
- Attend all in-person meetings and trainings on recent developments, goals, and objectives. Participate in such discussions by offering input and advice.
- Regularly engage remotely and in-person with customers and potential customers to establish rapport, open communication, and expectations.