Drive UP & Go Supervisor

Home Shopping Manager

Job Description

Reports To: Store Director

Position Type: Hourly- Bonus Eligible

Location: Retail Stores

Department: Home Shopping

Date: May 2023

About the Intermountain Division

Diversity is fundamental at Albertsons Companies. We foster an inclusive working environment where the

different strengths and perspectives of each associate are both recognized and valued. Bring your energy and

unique perspective to the Intermountain Division and you will have the opportunity to grow with us

professionally and personally. You will be part of a team that genuinely cares about helping you succeed. You

will work alongside talented colleagues, many of whom build long careers while progressing through multiple

roles and making a difference in our communities.

Albertsons Companies is working to become the favorite food and drug retailer in every market it serves. The

organization includes 2,230 stores, 27 distribution facilities and 19 manufacturing plants with over 250,000

employees across 34 states and the District of Columbia. The company is publicly traded with supermarkets

across the country that includes Albertsons, Safeway, Vons, Pavilions, Randalls, Tom Thumb, Carrs, ACME,

Jewel-Osco, Lucky, Shaw's, Star Market, Super Saver, United Supermarkets, Market Street and Amigos.

PURPOSE:

As a Drive Up & Go (DUG) Lead, you will be responsible for managing the people, processes, and tools to create an

exceptional customer experience. From selecting the best produce to delivering an on-time order, you will help lead

DUG associates to pick, stage, load, and hand off on-line grocery orders. As a dynamic and engaged leader, you will be

responsible for creating a positive and consistent customer experience while growing E-Commerce sales and meeting

performance targets.

DUTIES & RESPONSIBILITIES:

• Provide customer service as currently defined by the employer within the scope of the position and within company

policy.

• Operate handheld computer/scanning unit to check in item from the order, ensuring the merchandise matches the

order.

• Ability to identify and locate items in a proficient manner within the three categories of the store (ambient, chilled,

and frozen).

• Monitor the processing of all customers' orders to ensure customers receive all products that have been

ordered/charged for.

• Monitor/review the picking of orders to ensure time commitments are met.
• Bag grocery items and place them into bins.
• Push filled cart to the DUG area to be staged on to hand trucks.

Duties and Responsibilities: (continued)

• Push loaded hand truck to customer vehicle for handoff.
• Train, schedule and supervise Personal Shoppers.
• Ensure all daily/weekly routines are adhered to, to demonstrate due diligence about legal compliance.
• Maintain cleanliness of store and DUG area.
• Adhere to uniform and grooming policy as defined within company policy.
• Other duties as assigned.

GENERAL REQUIREMENTS:

The following describes the general qualifications and physical, sensory, and mental abilities normally associated with

performing the essential functions of this position:

• Demonstrated prior customer service or related experience
• Knowledge of products, product pricing and store layout
• Ability to use basic math skills
• Ability to operate company operating systems for online shopping
• Excellent customer service skills
• Ability to understand and follow instructions, and ability to read, retain and comprehend guidelines, policies and
• procedures applicable to the position
• Ability to multi-task and work in a fast-paced environment
• Ability to work independently as well as within a large team
• Self-motivated and driven to increase knowledge of Albertsons Safeway products and share that knowledge with our

customers

• Ability to provide regular and predictable attendance. (Employees may be scheduled to work early mornings, evenings,

weekends and holidays, and schedules may vary on a weekly basis)

• Ability to comply with workplace conduct standards

PHYSICAL REQUIREMENTS:

The following attempts to communicate the traditional physical demands associated with this position:

Seldom: 1-2 hours, Occasional: 3-4 hours, Frequent: 5-6 hours, Continuous: 7+ hours (Based on an 8-hour workday.)

• Lift/Carry: Frequent/carry 5-35 lbs. o Seldom carries 35+ pounds
• Push/Pull: Frequent, push/pull 10-35 lbs. products
• Squat/Kneel: Occasional
• Bend/Stoop: Occasional
• Twist/Turn: Frequent
• Stand/Walk: Continuous
• Grip/Grasp: Frequent
• Reach: Frequent

ALBERTSONS SAFEWAY AND WHY YOU WANT TO JOIN US

Albertsons Safeway has always been a people-oriented business, and thoughtful people practices remain a

core element of our company's philosophy. As friendly, enthusiastic individuals who enjoy offering customers

an exceptional shopping experience, we provide world-class customer service each and every day.

We provide a variety of benefits including:

• Great pay
• Flexible schedule
• Training
• Opportunities for career development
• Health and welfare benefits for eligible employees
• Leisure time activity discounts

WORK ENVIRONMENT:

Working conditions consist of a temperature-controlled store environment. Occasional exposure to outdoor environment

with varying temperatures

Job duties and responsibilities:

May vary by location and employees may be assigned duties and responsibilities in addition to those listed above.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by

employees assigned to this job classification. They are not intended to be construed as an exhaustive list of all

responsibilities and skills required of personnel so classified.

The Company is an equal opportunity employer and is committed to compliance with its obligations under all applicable state and

federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate

applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with

disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without

imposing an undue hardship.

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

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