Donor Engagement Manager

This position is responsible for the planning, organizing, execution and growth of the foundation’s various fundraising, and program-related events. This position is also responsible for the publicity needs of the Foundation to support its fundraising and community engagement goals.

This position works in collaboration with the Foundation team, Foundation Board, committee members and event volunteers, vendors and partners, and other internal personnel as needed. Performs other work of the Foundation department as required and assigned by the Executive Director, Philanthropy.

SUPERVISION: Reports directly to the Executive Director, Philanthropy

RESPONSIBILITIES AND DUTIES:

• Event management:

• Responsible for the growth of the Foundation’s annual fundraising initiatives such as HeartiGras, annual golf classic, gala, margarita mix-off, and virtual fundraisers.
• Manage timelines, budgets, vendor relationships, and logistical plans to ensure the successful execution of events, and positive participant experience.
• Promote events via social media, email campaigns, and print materials.
• Engage prospective and current supporters, hospital staff, sponsors, vendors, and partners by securing monetary and in-kind support.
• Track and report on event and campaign success metrics, including attendance, donations, and ROI.
• Ensures growth of foundation fundraising events by recommending and implementing strategies to maximize event participation and reach or exceed set annual event revenue goals.
• Manages the logistics of program-related events (i.e. annual cancer survivor celebration, trauma symposium, “new” cardiac symposium, community outreach, etc.) in collaboration with program fund administrators.
• Stays informed about industry trends and best practices in event planning and fundraising.
• Provides guidance and support for donor-initiated/hosted third-party, peer-to-peer, and online fundraisers.
• Research and partner with community leaders and event producers to make our Foundation their beneficiary of choice.

• Communications:

• Develops content based on department goals and direction provided by the Executive Director, in collaboration with the LCMHS marketing department to consistently maintain LCMHS brand standards. This includes but is not limited to newsletters, press releases, impact stories, annual reports, brochures, digital TV, social media posts, website, and video content.

• Community engagement:

• Increases the number of external community partnerships through networking, and presence at civic, business, and social events to promote the foundation’s fundraising and program-related events.
• Plans group presentations or one-on-one visits/meetings, as necessary.
• Engages employees of the Lake Charles Memorial Health System (LCMHS) for event participation.

• Community involvement and leadership:

• Establishes a strong presence in the community through volunteer leadership.

• Volunteer management:

• Recruits, trains, and provides direction, oversight, and support to event-related committee leaders and volunteers.

• Constituent relationship management:

• Build and strengthen relationships with assigned accounts and prospective supporters.
• Possess and maintain the highest customer service standards in dealing with all donors, vendors, co-workers, and participants.
• Regularly updates the foundation’s donor database with CRM activities.
• Work with the Foundation team on stewardship activities and introduce donors to the Executive Director, Philanthropy for potential moves management toward annual or major giving engagement.

• Multi-task and time management: Develops and manages approved event/campaign timelines and staff/volunteer activities to ensure all elements are implemented in a timely and quality fashion.
• Special Projects: Assists the team with ad-hoc projects or activities (i.e. corporate grants, donor visits or events, internal campaigns, etc.) as assigned by the Executive Director, Philanthropy.
• Perform various tasks or projects and provide team support as assigned.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

EDUCATION AND WORK EXPERIENCE

• Bachelor’s degree in Business, Sales, Nonprofit, or a related field required.
• At least two (2) years of related non-profit fundraising experience is required.
• Sales or account management experience is preferred.
• Event planning, community engagement, and meetings management experience is preferred.
• Experience working with donor databases is a plus.
• Grant writing experience is a plus.
• Volunteer recruitment and management experience is a plus.
• Strong computer skills and ability to use existing technology to achieve desired results.
• A demonstrated ability to learn new software and online tools.
• Internet savvy, and proficient in the use of Microsoft Office software (specifically Word, Excel, and PowerPoint).
• Possesses a valid Driver’s License.
• Understanding of and commitment to the role and mission of LCMHS and the LCMHF.
• Bilingual would be an asset.

PHYSICAL DEMADS/WORK ENVIRONMENT

• May require sitting for long periods of time while working on a project.
• May require frequent standing or walking depending on scheduled events.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

“Experience Memorial” is more than a slogan, it’s the care we provide our patients and it’s the commitment to our community and our team members. As a nationally certified Great Place to Work, at Lake Charles Memorial Health System you will have the opportunity to be a part of an organizational culture that supports not only exceptional patient care but also the well-being and professional growth of our employees. Join us and be a part of a team where your contributions are valued, your growth is nurtured, and your success is celebrated.

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