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Donor Center Technician 1

Octapharma

Baltimore, MD

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JOB DETAILS
LOCATION
Baltimore, MD
POSTED
30+ days ago

Job Summary

This role is responsible for determining donor eligibility, plasma collection and product processing while maintaining compliance.

This is What You’ll Do

• Ensure compliance with all state, federal, and industry regulations (e.g., FDA approved SOPs, OSHA, CLIA, GMP) to maintain production standards and facility compliance.
• Maintain high levels of customer service, donor confidentiality, and a positive donor experience.
• Monitor donor conditions and perform eligibility assessments, including vitals, microhematocrit, total protein testing, and donor registration, to ensure safety and product quality.
• Set up, prepare, and operate automated plasmapheresis equipment; respond to alarms, troubleshoot alerts, and disconnect donors upon procedure completion.
• Perform plasma collection and processing, including sterile product and sample handling, freezer organization, and preparation of shipments in compliance with SOPs and transportation regulations.
• Monitor freezer and refrigerator temperatures, report malfunctions, and document variances as required.
• Maintain cleanliness of the donor center and work areas, ensuring professional appearance, proper stocking, and safe disposal of biohazardous waste and spills.
• Maintain and perform quality control on donor center equipment according to SOPs and manufacturer instructions.
• Maintain complete and accurate recordkeeping in compliance with company SOPs.
• Provide oversight of product safety and quality by maintaining proper collection ratios, monitoring donor safety, and responding to adverse donor events.
• Troubleshoot machine issues and perform routine quality control checks on equipment.
• Perform other duties as assigned.

This is What it Takes

• High school diploma or equivalent (GED).
• Three (3) months’ experience in clerical or customer service position preferred.
• Specific certification or licensing based on State requirements.
• Basic computer knowledge and skills.
• Ability to speak, read, write (legibly and accurately), and understand English.
• Bilingual in Spanish preferred (location specific).
• Strong customer service, organizational, and communication skills.
• Ability to read, follow, and interpret regulations, instructions, and manuals.
• Ability to understand verbal instructions.
• Ability to read numbers on screening equipment and perform basic mathematical calculations.

Physical Requirements

  • • Ability to utilize all required and appropriate PPE (Personal Protective Equipment).
    • Ability to sit or stand for extended periods.
    • Ability to tug, lift, and pull up to thirty-five (35) pounds.
    • Ability to bend, stoop, or kneel.
    • Occupational exposure to blood borne pathogens.
    • Ability to view video display terminal less than 18” away from face for extended periods of time.
    • Ability to enter an environment with a temperature of -40C or colder according to Standard Operating Procedures.
    • Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests.
    • Ability to use assistive devices if needed for mobility or communication.
    • Ability to work day and evening hours, weekends, holidays, and extended shifts on a frequent basis and be punctual.
    • Ability to use a computer and other office equipment.
    • Ability to communicate effectively, both verbally and in writing.
    • Ability to focus and concentrate on tasks for extended periods.
    • Ability to navigate the office environment safely, including stairs and elevators (if applicable).
    • Ability to travel up to 20% via airplane and vehicle (if applicable).
     

About the Company

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Octapharma