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Documentation Specialist

Saint-Gobain

Malvern, PA(remote)

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JOB DETAILS
SALARY
$81,500–$126,500 Per Year
SKILLS
Aged Care, American Society for Quality (ASQ), Auto Insurance, Automation, Business Support, Certified Internal Auditor (CIA), Childcare, Construction, Continuous Improvement, Control Systems, Cross-Functional, Customer Support/Service, Data Quality, Dental Insurance, Document Change Management, Document Control, Document Management, Documentation, Documentation Standards, Green Construction, ISO (International Organization for Standardization), Identify Issues, Lean Six Sigma, Legal, Maintain Compliance, Manufacturing, Microsoft Product Family, Onboarding, OpenText Livelink Enterprise Server, Prescription Drugs, Process Improvement, Procurement Specifications, Product Development, Product Documentation, Product Support, Product Testing, Product/Service Launch, Project/Program Management, Property Insurance, Quality Management, Quality Metrics, Record Keeping, Records Management, Retirement Plan, Roofing, Six Sigma Certification, Support Documentation, Systems Administration/Management, Systems Maintenance, Technical Support, Traceability, Training/Teaching, Usability Engineering, Vision Plan
LOCATION
Malvern, PA
POSTED
5 days ago
This role owns the design, governance, and continuous improvement of the electronic document control system for all products and processes within the Siding Products Group. It ensures documentation is standardized, controlled, and maintained across the full lifecycle (creation, approval, revision, and retirement), enabling consistent quality, compliance, and operational efficiency.


The position serves as the central resource for document traceability, historical records, and change tracking, ensuring accurate and audit-ready documentation. In addition to system administration and user support, this role plays a key part in modernizing document control by supporting the evaluation, design, and implementation of an enhanced digital document management system in partnership with IT and cross-functional teams.


Essential Functions:


+ Documentation Management :Own and maintain controlled documentation for a diverse product portfolio, ensuring accuracy, consistency, and compliance.

+ Manage and update:

+ Raw Material Specifications (liaison with suppliers)

+ Formulation / Material System Specifications

+ Material & Finished Product Evaluation Procedures

+ Finished & Purchased Product Specifications and Packaging (liaison with suppliers)

+ Packaging Procedures and Procurement Specifications

+ Special Order Product Documentation

+ Partner with internal teams and external suppliers to resolve discrepancies and drive standardization

+ Records Management & Traceability: Ensure documentation history is accurate, traceable, and accessible.

+ Retrieve and provide historical records (electronic and hard copy) to support business needs

+ Maintain tracking systems for document changes (who, what, when, why)

+ Support Consumer Services and other functions with documentation for customer claims and investigations

+ New Product & Process Support: Enable efficient documentation for product launches and process changes.

+ Design and create documentation for new products and processes

+ Establish logical folder structures within the document management system

+ Coordinate document readiness and release timing with product launches

+ Electronic Document Management System (EDMS/livelink) Administration: Administer and enhance the electronic document system (e.g., Livelink or successor platform).

+ Manage user access, onboarding, and offboarding

+ Deliver user training and ongoing support

+ Create and optimize workflows to improve efficiency and compliance

+ Troubleshoot system issues and provide technical support

+ Lead or support the evaluation, design, and implementation of an improved digital document control system, partnering with IT and cross-functional stakeholders

+ Drive continuous improvement in usability, automation, and data integrity

+ ISO & Compliance Support: Maintain documentation in alignment with ISO and corporate quality standards.

+ Manage ISO Quality Policy Manual and Level 2 procedures

+ Support site and corporate documentation controllers

+ Develop and revise workflows to ensure compliance

+ Track, document, and maintain records of deviations from standard practices


+ Bachelors Degree in Technical or business degree: Required

+ Strong computer skills (MS Office, ERP): Required

+ Strong project managements skills: Required

+ Preferred:

+ Lean, Six Sigma certification

+ ASQ certification

+ ISO Internal Auditor Certification

+ 2+ years of experience in a quality manufacturing environment, including document control and the use of Microsoft and web-based systems (Required)


100% remote position


Through the responsible development of innovative and sustainable building products, CertainTeed, headquartered in Malvern, Pennsylvania, has helped shape the building products industry for more than 110 years. Founded in 1904 as General Roofing Manufacturing Company, the firm's slogan "Quality Made Certain, Satisfaction Guaranteed," inspired the name CertainTeed. Today, CertainTeed is a leading North American brand of exterior and interior building products, including roofing, siding, trim, insulation, drywall and ceilings. A subsidiary of Saint-Gobain, one of the world’s largest and oldest building products companies, CertainTeed has more than 6,300 employees and more than 60 manufacturing facilities throughout the United States and Canada.


www.certainteed.com


Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.


Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state’s Pay Transparency laws to the SGNA HR Compliance team at SGNA_HR_Compliance@saint-gobain.com .


At Saint-Gobain, our goal is to deliver a comprehensive Total Rewards package to support your well-being and improve daily life for you and your family. We value your contribution to our purpose, Making the World a Better Home, and your Total Rewards package aims to help you plan for the future you want.


Employees have the flexibility to choose the benefits that best fit their individual needs:

• Health and Wellbeing – Supporting your wellbeing, to thrive in life and work.

• Medical, Prescription Drug, Vision, and Dental Insurance

• Healthcare Saving Account and Flexible Spending Account options

• LiveWell Wellness Program • Employee Assistance Program (EAP)

• Paid Time Off and Paid Parental Leave • Retirement and Protection - Helping to make the future life you want a reality.

• 401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan

• Company-provided Life Insurance, AD&D, Short-Term Disability

• Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness, and Accident Insurance


Additional Benefits – Helping shape the experience and impact you want

• Group Legal

• Identity Theft Protection

• Auto and Home Insurance

• Pet Insurance and Discounts

• Back-up Child & Elder Care

• PerkSpot Employee Discount Program


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Certain states require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees' wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer prospective candidates and provide the national pay range for this position which is $81,500 to $126,500per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

In addition to base salary, this position is eligible for an annual bonus. The targeted bonus amount is 10 % of base salary based on company and individual performance measures. The Total Target Cash range (base pay and annual bonus) for this position, is $89,650.00 $139,150.00 . Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee

About the Company

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Saint-Gobain