Our associates celebrate lives. We celebrate our associates. Provides documentation support to funeral homes and crematories validating accuracy and consistency on service documents in a polite, professional manner with a goal to meet and exceed customer expectations. JOB RESPONSIBILITIES Documentation Support Uses adept knowledge of state specific laws and Company standard operating policies and procedures for services requested Validates that documents from the funeral home to support requested service complies with state law and Company policies and procedures (a copy of the final paperwork is then kept on file at the crematory, funeral home and in Carepoint) Interprets and evaluates documentation to verify information on all services is completed accordingly with accuracy and consistency Demonstrates quick response to document inquiries and directs customers with clear instructions to correct documentation as needed Maintains professional and cooperative relationships with all customer locations MINIMUM Requirements Education High School or GED equivalent Experience One (1) year experience required in an fast-paced professional office clerical and customer-focused service capacity Knowledge, Skills & Abilities Working knowledge of office equipment including computers, copiers, and printers at a level consistent with experience. MS Office Suite experience is highly desirable Good oral and written communication skills with management, customers and peers Ability to remain professional, rational and kind in high stress, high demand, and sometimes contentious situations Work independently without direct supervision Strong organizational skills Basic mathematic skills High level of compassion and integrity Problem solving skills Strong skills in time management and prioritizing workload Detail oriented Ability to maintain confidentiality Work Conditions Work Environment Work indoors during all seasons and weather conditions Standard business dress is required Moderate odors, dust or fumes may cause discomfort and / or irritation to eyes or respiratory passages Work Postures Sitting continuously for many hours per day, up to 7 hours per day May require climbing stairs to access office building Physical Demands Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage Work Hours Working a number of weekend hours each month Postal Code: 48386-4350 Category (Portal Searching): Human Resources Job Location: US-MI - White Lake