Document Specialist

Document Specialist

Location: Fort Worth, TX 76102 | Onsite

Job ID: 156196

COMPENSATION & SCHEDULE

• Pay range: $21/hr

• Hours: Monday – Thursday, 8:00 PM – 5:00 AM

• Start Date: ASAP- Temp (120 days)

ROLE IMPACT

The Document Specialist plays a critical support role within Housing Operations & Client Services, managing front-line communication and documentation workflows. This position ensures efficient intake, processing, and distribution of housing-related documents, directly supporting client services and compliance functions.

KEY RESPONSIBILITIES

• Answer and route department calls using discretion and professionalism

• Greet visitors, determine purpose, and direct to appropriate staff

• Prepare, scan, and maintain files and documentation for housing programs

• Schedule and follow up on hearings, ensuring completion and proper communication of results

• Reconcile HAP and repayment reports and notify counselors of delinquent accounts

• Process passed inspections and notify relevant stakeholders

• Draft and distribute participant and landlord notices including rent changes and eligibility updates

• Compile and deliver packets for briefings, reexaminations, and owner communications

MINIMUM QUALIFICATIONS

• High school diploma or GED required

• 1+ years general clerical experience or equivalent education/experience

• Valid Texas driver’s license; fewer than 3 moving violations in past 3 years

• Eligible for FWHS fleet insurance coverage

CORE TOOLS & SYSTEMS

• Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

• Microsoft Teams, Microsoft 365

• Document Management Systems

• Typing speed: minimum 35 WPM

• 10-key proficiency

EQUIPMENT & WORK ENVIRONMENT

• Must be able to lift and/or move up to 25 lbs

• Position requires sitting, standing, bending, walking, and computer use

• Quiet office environment with onsite and offsite meeting attendance as needed

PREFERRED SKILLS

• Bilingual (English/Spanish) preferred

• Experience handling confidential documents in a public housing or nonprofit setting

• Familiarity with housing assistance programs or municipal agencies

COMPLIANCE REQUIREMENTS

• Pre-employment background check and drug screen required

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