Document Management Clerk, Ambulatory

Site: Mass General Brigham Community Physicians, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

About the Role

At Mass General Brigham, every document tells part of a patient''s story. As a Document Management Clerk, you''ll play an important role in ensuring patient information is accurately maintained, organized, and accessible to support high-quality care across our healthcare system.

This is an excellent opportunity for an organized, detail-oriented professional who enjoys administrative work and wants to build a career within healthcare. You''ll work closely with medical records and clinical documentation, helping ensure important patient information is properly reviewed, processed, and incorporated into Epic, our electronic health record (EHR) system. Through your work, you''ll help ensure clinicians have access to complete and accurate patient information when they need it most.

Schedule & Location

• 100% onsite in Haverhill, MA
• Monday-Friday schedule, no weekends or holidays!
• Standard hours are 8:00 AM - 4:30 PM
• Some flexibility with start and end times may be available

What You''ll Do

• Review, sort, and process incoming patient documentation from a variety of sources, including fax, email, mail, and internal systems
• Determine the appropriate placement of documents within the electronic medical record
• Scan and upload paper records into Epic and other electronic systems while maintaining accuracy and quality standards
• Organize and maintain both physical and electronic documents in accordance with organizational policies
• Ensure patient information is handled securely and confidentially at all times
• Respond to documentation and record requests from authorized healthcare professionals
• Track and monitor document workflows to ensure records are complete and up to date
• Collaborate with clinical and administrative teams to support efficient patient record management

Qualifications

Education

• High School Diploma or equivalent required
• Associate's Degree in Health Information Management preferred

Experience

• 1-2 years of records management experience preferred

Knowledge, Skills & Abilities

• Knowledge of health information management principles, HIPAA regulations, and electronic health record systems
• Epic experience strongly preferred
• Familiarity with medical terminology preferred
• Strong attention to detail and ability to handle large volumes of documents accurately and efficiently
• Excellent organizational, communication, and problem-solving skills
• Ability to work independently and collaboratively in a fast-paced environment
• Proficiency with document imaging technologies, scanners, software applications, and electronic databases

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

1 Parkway

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$19.81 - $28.30/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

6010 Mass General Brigham Community Physicians, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.