Document Compliance Specialist

Lithia & Driveway

  • Dallas, Texas
  • 2 days ago
  • $16.82–$31.25 Per Hour

Highlights

This position is also responsible for coordinating vehicle availability with the selling dealershipas well as handing off fully executed Driveway deals to therespective Dealership Accounting team. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience.

Numbers & Facts

LocationDallas, Texas
Salary$16.82–$31.25 Per Hour

Description

Driveway

Driveway.com | Document Compliance Specialist

Driveway.com is where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch. The definition of Auto Done Easy! We’re the digital retail arm of Lithia & Driveway (LAD) and we’re on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. We’re big on innovation, big on people, and always driving forward. Come ride with us! 

Position Overview:

TheSpecialist, Document Complianceis the key link between the Driveway Care Centerand the Driveway customer for all paperwork processing. This is a seniorcustomer service &administrativeserviceposition that focuseson creatinga timelyand seamless experience for our Driveway customers. This is achieved through communication of entire process with customer,validatingcompleteness of supporting documentation,andpreparing all deal related paperwork.

This position will be the primary point of contact for our Driveway customers as it relates tothedealpaperwork and processes. This position is also responsible for coordinating vehicle availability with the selling dealershipas well as handing off fully executed Driveway deals to therespective Dealership Accounting team.

Location: Addison, Texas

Schedule: 40 hours a week

Compensation Range: $16.82-$31.25/hr. Actual pay may vary based on skills, experience, job-related knowledge, and location. Final compensation will be determined during the interview process in accordance with applicable pay equity and transparency laws.

What You'll Do

  • Clearly communicates paperwork andprocessesto customer, including any follow up questions
  • Createandcompleteall deal relatedpaperworkin DMS,bank approval systemsand protection product systems(whenapplicable)
  • Transact paperwork with customers using digital tools where possible,and wet ink when necessary
  • Process allpaperworkand ensureit meets the needs of theBusinessOffice(including proof of delivery), state specific DMV and lender requirements.
  • Scan / send all deal documentation to the Deal Posting team in the Regional Business Office or Dealership Accountant in astand-alonebusiness office
  • Work withBusinessOfficesto track deal receivables and follow-up on outstanding items to ensure collection of all money and bank stipulations for contract funding.

What You'll Bring

  • Sense of urgency
  • Strong attention to detail
  • Excellent communication(written & verbal)
  • Ability to work invarious dealership systems (DMS, DMV,e-contracting, digital contracting, etc.)
  • Mathematics – ability to solve basic math calculations
  • Positive customer service attitude

We offer best in class industry benefits:

  • Competitive pay
  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Lithia Learning Center
  • Vehicle Purchase Discounts
  • Wellness Programs

For a more detailed view, visit: www.totalrewards.lithiadriveway.com

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

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