DMV - Administrative Associate II

Agency

Dept of Transportation

Division

Division of Motor Vehicles

Job Classification Title

Administrative Associate II (S)

Position Number

60030041

Grade

NC02

About Us

It’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.

Description of Work

Please note that all positions close at 12:00 AM on the posted closing date. You must apply by 11:59 PM prior to the posted closing date.

The Administrative Associate II position is located within the Renewal, Titles, and Plate unit of the Vehicle Services Section within NC DMV. The Renewal, Titles, and Plate unit provides customer service assisting North Carolinians with registering and obtaining titles for their vehicles.
The selected candidate will be responsible for examining, inspecting property tax, and processing the renewal of registration notices along with other registration applications. This position will also manage the corresponding payments to ensure appropriate information and fees are collected. The Administrative Associate II will correspond with customers and provide instructions regarding any incorrect information or monies owed. Additional duties that this position is responsible for will be maintaining accurate customer information in the STARS database as well as daily data entry in the Remittance Processor.

Knowledge Skills and Abilities/Management Preferences

Management prefers applicants with the following:

NC02 $31,200 - $51,249

• Experience using Microsoft Word, Excel, and Outlook  
• Experience in reviewing detailed documents and records for accuracy and authenticity.   
• Experience explaining processes and procedures in accordance with General Statues or office policies and procedures. 
• Experience in customer service, resolving customers issues, and communicating effectively both in oral and written form.  
• Experience in using a 10-key calculator to compare and balance transactions.            

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

High school or General Educational Development (GED) diploma and one year of administrative experience; or an equivalent combination of education and experience.

It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Tina Louise Corprew

Email:

DOT-WorkdayJobRecruitment@ncdot.gov