DME Service Coordinator - Float

This position ensures processes are in place to support exceptional customer experience, high quality therapeutic equipment is available and easy to understand and use, DME equipment and processes are effectively integrated into business and clinical operations, and all customers have an exceptional experience. Paul, MN (with travel to Edina, Burnsville, Woodbury, Maplewood, and Wyoming locations) we’re looking for a reliable and flexible individual to join our team as a Floating DME Coordinator —someone who enjoys variety in their work, thrives in new environments, and can seamlessly step in to support our teams when and where needed.

Responsibilities/Job Description:

The DME Service Coordinator - Float has direct responsibility for all aspects of the Durable Medical Equipment service delivery associated to Fairview Health Services operations. This position ensures processes are in place to support exceptional customer experience, high quality therapeutic equipment is available and easy to understand and use, DME equipment and processes are effectively integrated into business and clinical operations, and all customers have an exceptional experience.

 

This is a full-time position (1.0 FTE / 80 hours per 2 weeks). Based in St. Paul, MN (with travel to Edina, Burnsville, Woodbury, Maplewood, and Wyoming locations) we’re looking for a reliable and flexible individual to join our team as a Floating DME Coordinator—someone who enjoys variety in their work, thrives in new environments, and can seamlessly step in to support our teams when and where needed.

 

This position provides coverage and support across our six showroom locations in St. Paul, Edina, Burnsville, Woodbury, Maplewood, and Wyoming and plays a key role in maintaining our high standard of customer service and team support during staff absences, vacations, or high-demand periods.

When not covering at another showroom, this individual will be based at our St. Paul location, assisting with day-to-day operations, administrative tasks, and customer service.

 

Schedule: Monday - Friday, 8am-4:30pm

 

Compensation: In addition to your base rate, you will receive a $2.00/hour float differential once your training is complete. You will also be eligible for mileage reimbursement when traveling to alternate showroom locations, with University Crossing in Midway, St. Paul serving as your home base.

 

Benefits eligible on the first of the month following date of hire!

• Develops and coordinates care protocols and DME set-ups for Home Medical Equipment patients.
• Develops, implements, and manages inventory control process in collaboration with vendors and FV support services to ensure care plans are executed appropriately.
• Maintains and tracks inventory
• Ensures inventory costs are in line with departmental budget
• Ensures patient care needs are served in a timely manner
• Effectively set-up equipment and deliver patient education.
• Educate patients on product information, use, and maintenance processes
• Configure DME equipment and fit for appropriate accessories
• Coordinates equipment data management and analysis
• Develops and implements processes to support patient care in alignment with DME compliance data
• Collaborates with care team to ensure care plans are supported with timely and accurate information
• Provides timely and accurate compliance information to providers
• Facilitates effective claim processing with DME aspects of care plan
• Proactively contact patients to ensure exceptional service and equipment compliance
• Supports patient insurance and/or financial securing processes as appropriate
• Enable accurate claim process by aligning billing processes with insurance requirements
• Partner and/or leader in quality improvement initiatives and community education events
• Serves as technical expert in developing new services
• Supports operational service needs to ensure care delivery
• Ability to train additional staff for coverage when needed

Education

Associate Degree in Healthcare or equivalent work experience

 

Experience

1 year working in clinic setting preferred

 

Certifications

Must have BLS certification endorsed by American Heart Association or American Red Cross (required two months of hire date)

Qualifications: $22.96- $32.42 Hourly