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Division Manager (Operations and Maintenance)

Akima

Herndon, VA

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JOB DETAILS
SALARY
$150,000–$190,000 Per Year
SKILLS
Agile Programming Methodologies, Amazon Web Services (AWS), Change Management, Cloud Computing, Community Support, Computer Science, Configuration Management, Cost Control, Cross-Functional, Disaster Recovery, Diversity, Enterprise Architecture, FISMA - Federal Information Security Management Act, Federal Contracts, Functional Testing, Government, Homeland Security, Hybrid Cloud, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Incident Management, Information Technology & Information Systems, Internet Security, Leadership, Legal, Local Area Network (LAN), Management of Information Systems/Technology (MIS), Medical Conditions, Microsoft Windows Azure, Network Operations Center, Operations Management, Performance Analysis, Performance Testing, Performance Tuning/Optimization, Project Management Professional (PMP), Project/Program Management, Recruiting Strategy, Release Management/Engineering, Scrum Project Management and Software Development, Service Level Agreement (SLA), Speech Technology, Technical Delivery, Technical Support, Tomcat, U.S. National Institute of Standards and Technology (NIST), Virtualization, Wide Area Network (WAN)
LOCATION
Herndon, VA
POSTED
22 days ago
Akima Global Technology (AGT) is seeking an Operations & Maintenance (O&M) Division Manager to provide strategic and hands-on operational leadership for TSA TOMCAT enterprise IT/OT services across geographically dispersed, mission-critical environments. This role serves as the operational integrator across all service areas, ensuring seamless coordination, service continuity, and mission assurance across the enterprise.


Responsibilities


+ Provide strategic leadership across all O&M functional areas.

+ Serve as primary interface with Program Manager and Government stakeholders.

+ Oversee Critical Incident Management (24x7 operations, escalation, reporting).

+ Lead Network Services (LAN/WAN, monitoring, performance, security).

+ Manage Change, Configuration, and Release Management processes.

+ Direct Disaster Recovery and COOP planning, testing, and execution.

+ Oversee Communications Services (voice, video, messaging, collaboration platforms).

+ Manage On-Premises and Data Center Operations (servers, storage, virtualization).

+ Lead Cloud Services (AWS, Azure, hybrid environments, cost optimization).

+ Oversee Testing Services (functional, performance, security testing).

+ Enforce SLA compliance and deliver comprehensive performance reporting.

+ Support cybersecurity compliance (FISMA, NIST, DHS requirements).

+ Develop and execute workforce strategy, including staffing, training, and cross-functional alignment to ensure resilient, scalable operations.

+ Ensure operational resilience through cross-trained teams, standardized processes, and continuity planning to maintain mission performance during workforce fluctuations or high-tempo operations.

+ Own SLA performance across service areas, driving accountability, performance optimization, and continuous service improvement.


Qualifications


+ Ability to obtain and maintain DHS suitability and any required clearances.

+ Bachelor’s degree in IT, Computer Science, or related field.

+ 10+ years of IT O&M experience, including 5+ years in leadership.

+ 5+ years of experience managing enterprise IT environments (on-prem, cloud, hybrid).

+ Proven experience leading 40+ personnel across multi-disciplined programs in a high-tempo, mission-critical environment.

+ Strong knowledge of ITIL v4 and IT Service Management frameworks.

+ Experience supporting 24x7 mission-critical operations.

+ Preferred Qualifications.

+ Prior experience supporting TSA programs or DHS operational components.

+ Master’s degree in IT, Computer Science, or related engineering field.

+ PMP, ITIL v4 Intermediate and/or Agile/Scrum certifications.

+ Experience with cloud platforms (AWS, Azure, GovCloud), hybrid environments, and cloud O&M models.

+ Understanding of TSA enterprise architecture, Zero Trust principles, and cybersecurity directives.


Job ID


2026-23317

Work Type


Hybrid

Pay Range


$150,000 - $190,000

Benefits


Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.

Company Description


Work Where it Matters


Akima Global Technology (AGT), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.


At AGT, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.


For our shareholders , AGT provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.


For our government customers , AGT delivers new technologies and partners with leading edge commercial enterprises to deliver unique and innovative IT solutions.


As an AGT employee , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.com or 571-353-7053 (information about job applications status is not available at this contact information).

About the Company

A

Akima