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DIVISION DIRECTOR, PATIENT EXPERIENCE - WESTERN DI

Compass Group, PLC

Phoenix, AZ

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JOB DETAILS
SKILLS
Business Strategy, Continuous Improvement, Cross-Functional, Customer Support/Service, Hospital, Improvement Metrics, Leadership, Nursing, Operational Support, Patient Care, Process Improvement, Quality of Care, Registered Nurse (RN), Regulations, Retail, Strategic Planning, Team Lead/Manager, Trend Analysis
LOCATION
Phoenix, AZ
POSTED
1 day ago
We are seeking a Division Director of Patient Experience to lead initiatives that enhance the overall patient journey across the organization. This role drives strategies to improve patient satisfaction, engagement, and outcomes while ensuring alignment with organizational goals, regulatory standards, and service excellence initiatives. The Director partners with clinical, operational, and support teams to create a culture focused on service excellence, compassion, and continuous improvement. Responsibilities: Patient Experience Strategy Develop and execute patient experience strategies aligned with organizational goals Drive improvement in key metrics such as HCAHPS, patient satisfaction, and engagement scores Identify trends and implement data-driven initiatives to enhance the patient journey Leadership & Collaboration Partner with hospital leadership, nursing, and support services to improve patient-centered care Lead cross-functional teams to drive service excellence initiatives Ac...Director, Patient, Continuous Improvement, RN, Experience, Leadership, Retail

About the Company

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Compass Group, PLC