Hiring Salary Range $93,392 - $101,000
Open Until Filled with 1st review of applications June 5, 2026.
Range Explanation:
· Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
· The position is in pay grade 18, which may constitute a promotional opportunity for current county staff. Promotional increase will be determined at the time of offer.
Minimum Qualifications:
A Bachelor's degree from an accredited college or university with a major in public or business administration, criminal justice or a related field, and at least five years of professional experience in case processing or in a legal setting, including two years of management or supervisory experience. Or, any equivalent combination of experience, education and training. Preference will be given to those candidates that have relevant case processing experience in a similar setting.
Essential Duties & Functions:
Direct the daily operation and work activities of assigned units and resolve issues related to the planning of the Court's calendar.
Manage the operations and case processing units by directing managers and supervisors how to set priorities; effectively allocate resources and staff to workload assignments.
Problem-solve issues regarding AGAVE case-tracking software functionality and/or data entry made by users internal and external to the court. Verify continuous quality assurance of data and work with the Court’s information technology function to identify options and resolutions, when appropriate.
Address case processing issues when the Deputy Court Administrator is absent; resolve operational/AGAVE software issues, attend meetings, and respond to requests from Superior Court management, judicial staff, and the public.
Conduct special projects to include studies of case processing, surveys of division procedures, statistical data gathering, and AGAVE software issues; enlist appropriate staff to assist with projects.
Problem-solve any issues related to technology and software affecting case processing and court operations. Collaborate with Court’s Information Technology Support Division: present request, suggestions and ideas for innovation. Assist with implementation of upgrades; seek training for employees and management to keep skills current.
Conduct periodic reviews of the data entry and associated activities to maintain accurate statistical information for the creation of periodic reports for the Deputy Court Administrator and other applicable entities.
Monitor the quality of customer service provided by staff, for both internal and external court customers. Identify problem areas and find solutions.
Propose, develop, communicate, and evaluate policies, procedures, and objectives to enhance the effectiveness and productivity of the entire case processing function of the justice courts. Interpret and apply appropriate statutes, rules, and operating procedures.
Assist in the preparation of the applicable budgets and monitoring expenditures such as equipment purchases and the ordering of supplies.
Participate in the selection of new hires, transfers, and/or promotions.
Direct development of training plans and materials to support the cross-training of operations, case processing and courtroom support staff and in maintaining their knowledge and skills as technology impacts processes.
Support employee training, performance goals, and appraisals, and ensure units perform work accurately, timely, and in accordance with protocol.
Guide and oversee the work of the Training and Education Specialist to assure the applicability of technical skills training programs.
Approve staff requests for time off and verify electronic time sheets for payroll. Assure adequate coverage for all functions
Ensure superior customer service, integrity, and commitment to innovation, efficiency, and fiscal responsibility.
Address the needs of the Ajo Justice Court, ensure support and guidance as requested and needed.
Keep informed of current issues, best practices, and trends to ensure efficient and effective Court operations.
Benefits:
We offer exceptional benefits:
· Retirement Plan
· Vacation, holidays, and sick leave
· 100% paid parental leave
· Employer-paid Short -term Disability
· Tuition Reimbursement
· Health Wellness discount program
· Mental and Behavioral Health Benefits
· Paid Training with Advancement Opportunities
· Upon yearly anniversary, 56 hours of sick time accrued, less usage, may be rolled over to vacation time.
The Arizona Superior Court in Pima County and the Pima County Juvenile Court Center offer the same benefits as those offered to other employees working for Pima County. We offer a competitive benefits package to benefits eligible employees, which includes medical, dental, life insurance, flexible spending accounts, paid vacation and sick leave. Some benefits require contributions by employees in addition to contributions made by the employer. Please see the link below for a complete description of the offerings. Pima County Benefits
Retirement Plan participation is mandatory for all eligible employees to include a mandatory pre-tax pay deduction. Current rates can be viewed here: ASRS Contribution Rates Full-time employees of government organizations may be able to receive student loan forgiveness under the Public Service Loan Forgiveness Program. For more information click Student Loan Forgiveness | Federal Student Aid.
We are an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, national origin, age, genetic information, disability, protected veteran status, political interest, or any other characteristic or category protected by local, state, or federal law.