District Sales Manager

Job Title: District Sales Manager (District Manager)

Company: Xclusive Trading
Reports To: Market Director
Position Type: Full-Time

Position Summary

The District Sales Manager is responsible for overseeing the daily operations, sales performance, and compliance of multiple retail locations within an assigned district. This role ensures all stores operate efficiently, follow company and Metro by T-Mobile standards, and consistently meet sales, labor, and customer experience goals. The District Manager serves as a key leader, trainer, and liaison between store teams and upper management while driving profitability and building a strong performance-driven culture.

Key Responsibilities

Store Operations & Compliance

• Supervise and support retail sales teams across all assigned locations
• Ensure all stores follow proper opening and closing procedures, including hard counts, store deposits, and daily operational tasks
• Confirm employees understand and execute daily responsibilities such as email communication, cash handling, and reporting
• Enforce safety and cash management protocols, including frequent cash drops and maintaining minimal cash at registers
• Conduct regular store visits and audits to ensure compliance with:
  • Marketing materials, window clings, and price cards
  • Store cleanliness, lighting, fixtures, and surveillance systems
  • Uniform standards and overall store presentation

Scheduling, Payroll & Attendance Oversight

• Prepare and oversee weekly employee schedules to ensure optimal staffing and efficiency
• Ensure schedules are submitted on time for payroll budget approval (currently due every Wednesday)
• Monitor payroll hours to remain within approved labor budgets at each location
• Track employee attendance, documenting patterns of tardiness, call-ins, or attendance concerns

Sales Performance & Business Analysis

• Track and analyze monthly sales results, trends, and KPIs for forecasting and performance improvement
• Review store-level metrics including:
  • Activations (boxes)
  • Accessories attachment
  • Promotions and goal attainment
• Develop and distribute monthly sales goals between the 1st and 5th of each month based on company-provided difficulty ratings
• Drive increased profitability by maximizing accessory sales and device performance while maintaining 65%+ activation retention

Training & Development

• Train, coach, and evaluate Store Managers, Retail Sales Managers (RSMs), and Mobile Experts
• Ensure completion of all required Metro by T-Mobile training courses within assigned deadlines (“Be the Expert”)
• Conduct ongoing in-store coaching, role plays, sales pitch development, and promotional training
• Identify employee strengths and development opportunities during store visits
• Lead workshops, bootcamps, and ongoing training sessions to elevate performance and profitability

Inventory Management

• Assist the Director of Operations with inventory ordering and management
• Ensure each location maintains a healthy inventory level based on sales demand
• Communicate inventory needs clearly via email, specifying:
  • Required device models
  • Store locations
  • Quantity needed
  • Minimum on-hand inventory levels

Leadership, Communication & Culture

• Maintain accountability between store leadership, retail employees, and upper management
• Foster transparency and effective communication across all levels
• Respond promptly and professionally to Metro by T-Mobile and corporate emails
• Promote a positive, motivated, and competitive culture through contests, incentives, and store events (within approved budgets)
• Build a winning culture that encourages growth, engagement, and internal promotion

HR & Staffing

• Partner with HR to communicate all hiring, terminations, suspensions, write-ups, and disciplinary actions
• Assist in recruiting and developing new talent for current and future staffing needs
• Support talent development at the RSM and Mobile Expert levels

Customer Experience

• Resolve escalated customer complaints and ensure proper escalation procedures are followed
• Coach employees on de-escalation techniques and customer service best practices
• Ensure customers receive a positive, professional experience at every location

Qualifications & Experience

• Proven experience managing multiple retail locations, preferably in wireless or telecom
• Strong leadership, coaching, and performance management skills
• Experience with sales metrics, KPIs, and retail forecasting
• Knowledge of payroll budgeting, labor scheduling, and compliance
• Excellent communication, organizational, and problem-solving abilities
• Ability to travel regularly between assigned locations

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