District Manager (Lubbock)

At Toot 'n Totum, we're committed to bringing passion and customer focus to the business.

THIS POSITION IS FOR LUBBOCK, TEXAS. TO APPLY YOU MUST RESIDE IN LUBBOCK, TEXAS!

Summary:

The District Manager serves as an integral part of the Operations management team. The District Manager’s function is to direct and oversee daily Store District Operations in a retail/c-store environment through coordination & execution of Company policies, procedures, and directives. This position maximizes operational efficiency of assigned store locations and communicates effectively with the VP of Operations, Store Managers and store team members to maximize store sales and profitability. The District Manager drives excellence in day-to-day operations through training, coaching and supporting their Store Managers to become strong leaders while also reaching financial objectives and resolving Guest concerns using excellent interpersonal skills. 

Supervisory Responsibilities:

• Leadership responsibility for all stores within assigned district.
• Recruit, interview, hire & train new Store Managers.
• Oversee the daily workflow & operations of the department/store.
• Provide constructive & timely performance reviews.
• Provide continuous leadership and coaching to all team members, routinely shaping positive & constructive feedback to ensure the team is set up for success.
• Handle discipline and termination of team members in accordance with company policy.

Essential Duties & Responsibilities:

• Ensure Company standards are met and maintained by protecting assets of the Company and managing ongoing operational expenses.
• Manage store budgeted hours and overtime; oversees staffing, scheduling and personnel movement.
• Continually survey market competition and monitor operational pricing based on our competition.
• Trains, coaches and develop Store Managers through positive reinforcement and ongoing feedback.
• Schedules and facilitates store meetings.
• Provides weekly summary reports to the VP of Operations. 
• Promotes safety, recognizes and corrects safety hazards, conducts & documents safety walk-through of all facilities and provides regular safety training; reports and responds to all robberies and burglaries. 
• Promotes superior Guest relations via complaint resolution.
• Timely executes marketing promotions and merchandising directives.
• Coordinates and manages staffing for new and existing stores.
• Support and facilitate organizational changes, continuous improvement and communication.
• Embody personal leadership qualities through the following: Be in the moment to ensure authentic and humanistic interactions. Continuously volunteer discretionary effort and model desired behaviors to drive business results while also leveraging and respecting separate realities. Be curious in interactions, have courageous conversations with others when needed, and take personal accountabilities for all responsibilities.
• Demonstrate and embody the following company values throughout the course of employment: 1) Guest Ready, 2) Honor & Value, 3) Quick, Clean & Convenient, 4) Ownership, 5) Team-Focused.
• Possess a service mindset; strive to achieve experiences worth repeating.
• Participate in and follow all Toot’n Totum policies, guidelines and procedures (Safety, Anti-Harassment, Ethics, etc.).
• Must have reliable transportation and possess a good driving record (subject to Company approval) and proof of auto liability insurance.
• 100% travel is required: day travel on a regular basis, overnight travel on occasion.

• Must be able to respond to District needs at nights, weekends, holidays, as needed.
• Perform other duties as assigned.

Required Skills & Abilities:

• Proven ability to lead, motivate and direct team members.
• Effective project management skills: experience at managing organization change to deliver planned results to all stakeholders.
• Effective critical thinking and creative problem-solving skills; strong business acumen and curiosity.
• Excellent written and verbal communication skills.
• Excellent conflict resolution skills; strong self-concept and ability to make decisions.
• Excellent organizational and time management skills; keen attention to detail.
• Requires rapid and thorough decision making and creative problem-solving skills, good judgment as well as the ability to accept personal accountability for areas of responsibility.
• Acts with integrity and professionalism.
• Experience with MS Office suite; intermediate to advanced knowledge of MS Excel preferred.
• Strong ability to interpret complex financial data preferred.
• Experience managing others required.

Education & Experience:

• High School diploma or GED
• A minimum of seven years’ retail or food management experience required or equivalent combination of education and/or work experience

Physical Requirements:

• Ability to stand, walk, sit, talk/hear, push/pull, climb, bend/stoop, crouch/kneel/crawl, taste/smell, balance, twist/reach, carry, grasp with hands, squat, drive and use keyboard. 
• Lifting Requirements: Lift/pull up to 50lbs on occasion.
• Hearing Requirements: Ability to hear alarms, communication equipment, verbal instructions, & machinery
• Cognitive Requirements: Basic reading, writing and math skills. Basic speech skills: must be able to speak, read, write & understand the English language, clerical tasks, memorization, analytical skills, function under stress & make independent decisions. 
• Vision Requirements: General vision requirements in addition to close vision (<20 inches), Distance Vision (>20 feet), color vision and peripheral vision.
• Noise Levels: Normal (<85dB) noise levels.   
• Repetitive Motion(s): Regularly & repetitively use both feet and both hands.
• Environmental Factors: General working conditions include wet/humid/steam conditions not created by weather, slippery floors, hot grease, working with mechanical parts and machinery including machinery that contains moving parts, toxic/caustic chemicals, concentrated soaps & cleaning solutions, asbestos exposure, outdoor weather conditions, extreme heat/cold, confined areas, pressurized equipment, Oxygen/Acetylene, Cylinders, CO2 Cylinders, electrical equipment, vibration, possible flying debris, flashing/strobing lighting and work around vehicles in motion.

Toot'n Totum and its affiliated companies provides a drug-free workplace.

Toot'n Totum and its affiliated companies are an equal opportunity employer (Minority/Female/Disabled/Veteran). Our employment practices are in accordance with the laws that prohibit discrimination against qualified individuals on the basis of race, religion, color, gender, age, national origin, physical or mental disability, genetic information, veteran's status, marital status, gender identity and expression, sexual orientation, or any other status protected by applicable law.