We are seeking a seasoned District Manager fluent in Mandarin/Chinese and English to oversee operations at a premier luxury residential condominium. This role requires a highly capable leader with a strong foundation in property management, financial oversight, and board governance, with the ability to engage with a diverse effectively, international ownership base.
Responsibilities
Operational Leadership
Lead and develop the onsite management team, promoting a culture of excellence
Develop and implement policies and procedures for efficient operations, including tenant alterations, construction work, and insurance compliance
Maintain the highest standards of service and overall property performance
Board Engagement & Governance
Serve as the primary liaison to the Board of Directors, attending regular meetings and providing detailed operational, financial, and strategic updates
Work closely with board members to develop and implement long-term property goals
Respond to board inquiries promptly with data-driven insights and recommendations
Financial Management
Prepare, manage, and report on capital and expense budgets, including variance analysis and forecasting
Oversee accounts payable and receivable, ensuring timely processing and strong vendor relations
Collaborate with the board on annual and capital operating budgets aligned with financial objectives
Vendor & Stakeholder Relations
Communicate regularly with stakeholders, vendors, and residents to address property concerns and uphold service quality
Ensure all vendor contracts are fulfilled with proper insurance documentation and compliance
Review and approve purchase orders exceeding site staff authorization levels
Maintenance & Safety
Oversee preventive maintenance programs and ensure emergency preparedness protocols are in place
Monitor all mechanical systems and access controls to maintain operational efficiency
Resident & Staff Engagement
Foster a welcoming, service-oriented environment for residents, prospects, and vendors
Ensure staff is well-trained, aligned with property goals, and knowledgeable about board directives
Requirements & Desired Qualifications
5+ years of property management or hospitality experience (multi-property preferred)
5+ years of experience working with HOAs and Boards of Directors (condominium)
Fluency in English and Mandarin or Cantonese, written and verbal (required)
Bachelor's degree from a four-year college or university, or equivalent combination of education and experience
Experience in budget preparation and financial reporting
Strong understanding of building operational systems, leasing, documentation, and administration
Minimum 5 years of experience managing a team
Demonstrated ability to negotiate and manage contracts with third-party service providers
Proficient in Microsoft Office; strong computer literacy
Compensation & Benefits
Salary: $150,000 – $170,000 annually + discretionary bonus
Medical, dental, vision, life, and disability insurance
Flexible spending accounts and commuter benefits
Tuition reimbursement and fertility assistance program
Paid time off, holidays, and 401(k) plan
Employee Assistance Program and incentive bonus program