District IT Technician

District IT Technician

Job Status: OPEN Posting Date: 05/07/2026 Closing Date: 05/13/2026 12:00 AM Posting Number: 013580 Location: Technology Position Title: District IT Technician Wage/Hour Status: Non-Exempt Reports To: Director of Technology Operations

Primary Purpose:

This position will perform on-site and remote technical work to install and maintain computer equipment and network and software applications throughout the district. Respond to work order requests by diagnosing and repairing network and computer hardware. Distributing new equipment and cabling of existing and new sites added to the district.

Qualifications: Education/Certification:

• High School diploma or GED required; Bachelor's degree preferred.
• Technical Certifications are a plus (such as A+, MCP, MCDST).

Special Knowledge/Skills:

• Ability to install, maintain and repair computers and peripherals, including printers, projectors and scanners.
• Ability to diagnose and resolve computer hardware, software, and network problems.

Experience:

• 2 years of experience with computer workstation config/setup.
• 2 years of experience with computer hardware and software applications.

Major Responsibilities and Duties:

Installation

• Install and upgrade computers and peripherals throughout the district.
• Install network cabling and network peripherals throughout the district.
• Relocate computer hardware, peripherals, and equipment as needed.
• Install and configure software as needed.
• Assist with the installation, maintenance, troubleshooting, and repair of data communications circuits and equipment.

Equipment Repair and Maintenance

• Diagnose and repair equipment, including printers, terminals, and personal computers.
• Service equipment according to established preventive maintenance schedule.
• Maintain accurate updated records of preventive maintenance.

Maintain accurate records of time and materials required to perform repairs and service.

Technical Support

• Provide technical support to assigned location(s) by resolving support tickets in accordance with established SLAs
• Maintain timely and accurate records of work in the help desk ticketing system.
• Analyze and resolve technology issues using logic and creativity, following established procedure, and exhibiting a commitment to seeing the problem through to resolution.
• Respond to questions and resolve problems for users in person, via telephone, and/or remote access; Assess end-user needs and provide training as needed.
• Work cooperatively with end-users to detect and resolve hardware problems.
• Communicate with District IT personnel and software/hardware vendors to resolve end-user problems.

Other

• Be customer service oriented and maintain a professional approach regarding all district matters.
• Be adaptable and flexible in acceptance of changes in techniques and procedures.
• Perform R&D and remain knowledgeable of emerging trends in technology and keep abreast of innovative practices.
• Attain and keep current, relevant technology certifications.
• Perform special projects, after-hours support and upgrades, and other duties as assigned.
• Be an active member of the technical services team by sharing knowledge with other technicians, updating the end user and technician knowledge-base, and actively participating in team meetings.
• Assist with maintaining technology inventory as required. Maintain and replenish a stock of common tools, parts, and components needed to do your job. Maintain accurate records of these with the Technology Warehouse.
• Maintain a current knowledge of technology used in the district.
• Assist in moving, loading and unloading inventory at various locations manually as required. Assume responsibility of delivery of all items to proper school or department.
• Performs other duties as assigned.

Supervisory Responsibilities:

None.

Customer Care Skills: Mental Demands/Physical Demands:

Tools/Equipment Used: Standard office equipment including personal computer and peripherals.

Posture: Prolonged sitting; occasional bending/stooping, pushing/pulling, and twisting

Motion: Repetitive hand motions including frequent keyboarding and use of mouse; occasional reaching

Lifting: Occasional light lifting and carrying (less than 15 pounds)

Environment: May work prolonged or irregular hours; frequent districtwide travel; occasional statewide travel and out-of-state travel

Mental Demands: Work with frequent interruptions, maintain emotional control under stress

Salary: Pay Grade TG02, $202.50 - $244.55 daily rate, Commensurate with experience according to District salary schedule.

Days: 226