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Distribution Services Specialist

Red Roof Inns Inc

New Albany, OH

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JOB DETAILS
SKILLS
Call Center Management, Customer Support/Service, Data Entry, Data Quality, Distribution Services, Documentation, Information Technology & Information Systems, Internet Research, Project Tracking, Property Maintenance, Property Management, Revenue Management, Spreadsheets, Telephone Skills, Time Management
LOCATION
New Albany, OH
POSTED
30+ days ago
  • Deliver exceptional customer service to both internal (GMs, RVPOs, franchisees) and external (guests, travel agents, partners) customers, demonstrating ownership of our impact on all of their businesses
  • Build new Red Roof Inn hotels in all databases
  • Gather necessary information by utilizing online resources to research new hotels, identify attractions, and verify addresses/mileage
  • Communicate with GDS partners regarding new hotel according to established timelines
  • Complete data entry in all necessary systems with accuracy and thoroughness
  • Sync rates and room types to channels
  • Open hotel for booking on opening date
  • Activate hotels on the OTA sites, including communication with the hotel and our OTA partners, completing required spreadsheets/paperwork and tracking progress
  • Load promotions received from Revenue Managers in a timely manner; follow-up to ensure proper loading and display
  • Update room types and/or rates for hotels on the OTA sites
  • Work with OTA partners to investigate and correct any issues related to rates or availability on the OTA sites
  • Maintain detailed logs of promotions, activations and all department procedures
  • Support revenue management and operations departments in efforts to maximize bookings across all channels
  • Enter and maintain all property and brand-related information across multiple channels
  • Ensure clarity and integrity of all data entered, including proper spelling/grammar, while adhering to department guidelines
  • Maintain notes and documentation related to all department procedures
  • Communicate with property management and Contact Center staff to ensure accuracy of all information in all systems; respond to all requests received in a timely manner
  • Answer inbound calls to the Distribution Team line
  • Other duties as assigned

About the Company

R

Red Roof Inns Inc