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Dispute Center Spec I

Dickinson Financial Corporation

Kearney, MO

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JOB DETAILS
SALARY
SKILLS
ATM, Authentication, Banking Regulations, Call Volume, Card Processing, Case Management, Communication Skills, Compensation and Benefits, Corporate Communications, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Intranet, Knowledge Management, Life Insurance, Microsoft Excel, Microsoft Word, Presentation/Verbal Skills, Problem Solving Skills, Regulatory Requirements, Telephone Skills, Time Management, Writing Skills
LOCATION
Kearney, MO
POSTED
30+ days ago
Summary


The Dispute Center Specialist I responds to inbound and outbound phone calls from clients regarding debit card and ATM transaction disputes. A successful Dispute Center Specialist I will focus on providing exceptional client experience while efficiently assisting clients with ATM and debit card questions or problem resolution. The Specialist I will be responsible for retrieving and efficiently handling voice messages from clients.


Responsibilities


+ Properly authenticate the identity of a caller as the bank’s client in accordance with written department procedures before providing any information.

+ Respond to inbound calls promptly and courteously, providing accurate and complete information to resolve the client’s questions.

+ Provide transaction information to aid clients in remembering the transaction or determining that the transaction may need to be disputed.

+ Provide dispute forms to clients via click to send and documented departmental procedures.

+ Respond to Call volume (daily, weekly, and monthly) as determined by ATM & Debit Card Department Manager.

+ Responsible for continual development of knowledge regarding the bank’s and card processor’s systems including, but not limited to, Navigator, Intranet, Payments One, Data Navigator, Secure Lock Case Manager.

+ Protect all client and bank information confidentially and follow all company policies.

+ Understand, communicate, and instill the Company’s mission, vision, and values (Pillars of Success).

+ Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures.

+ Working at the worksite during regular business hours and/or assigned hours.

+ Other specified duties as assigned.


Compensation & Benefits


The Dispute Center Spec I position pays a minimum of $18.00 per hour.


Full‐time associates are eligible for our benefits package:


+ Medical

+ Dental

+ Vision

+ 401(k) plan

+ Company paid life insurance

+ Short and Long-term disability insurance

+ Company paid vacation, paid leave and holidays


This position will remain open until a qualified applicant is hired.


Skills


+ Strong attention to detail and ability to complete work accurately.

+ Ability to organize work.

+ Ability to work in a fast-paced environment and learn new software solutions quickly.

+ Strong written and verbal communication skills, required.

+ Basic Microsoft Word and Excel skills, required.

+ Professional telephone skills, required.


Education & Experience


+ High school diploma or equivalent, required.

+ 1 + year(s) banking experience, required.


Physical Requirements


The work environment is typical of a standard office or retail banking setting. The position is sedentary, involving sitting most of the workday; however, the position will involve moving about the workspace to reach entrances/exits, restrooms, conference rooms, or other areas within the work environment. Reaching may be required involving the ability to move arms in any direction. Office equipment, such as a computer and telephone, will be used requiring the ability to manipulate a keyboard, mouse, and/or keypad. The ability to decipher a computer screen or written documents is necessary. The ability to express or exchange ideas; impart information to clients, coworkers, or the public; or to convey detailed or important instructions; is required. The ability to receive and understand detailed information shared through oral or written communication is required. Position requires lifting and/or the exerting of up to 10 pounds of force.
Equal Opportunity Employer/Disabled/Veterans

Academy Bank and Armed Forces Bank provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, protected veteran status, disability. Academy Bank and Armed Forces Bank provides affirmative action data on protected veteran status or disability. If you need an accommodation for any part of the employment process, please email humanresources@dfckc.com

About the Company

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Dickinson Financial Corporation