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Dispatcher Technical Rideshare Operator

TRUCKING PEOPLE

San Mateo, CA

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JOB DETAILS
SKILLS
Automotive Automation, Computer Skills, Control Systems, Customer Support/Service, Data Collection, Data Quality, Flexible Spending Accounts, Health Plan, Healthcare, Identify Issues, Microsoft Office, Operations Processes, Performance Analysis, Presentation/Verbal Skills, Problem Solving Skills, Quality Control, RMON, Record Keeping, Repair Orders, Software Testing, Technical Writing, Test Data, Testing, Traceability, User Interface/Experience (UI/UX), Vehicle Fleets, Writing Skills
LOCATION
San Mateo, CA
POSTED
30+ days ago
  • $40.00 Per Hour
  • 40 + Hour Work Week
  • Paid Travel 
  • Pre-tax commuter benefits
  • 401k package
MUST call for phone screen to be considered Chris at 281-817-4329

Our partners are helping an on-demand, autonomous ride-share company hire a customer services Operator dispatcher to be responsible for testing and operation of the remote monitoring/control system for autonomous vehicles.
As a Fleet Support Specialist, 
  • Collaborate with the scheduling team to secure repair slots and optimize vehicle repair time.
  • Review open vehicle issues and generate action plans, ensuring constant monitoring and updates on fleet health.
  • Maintain accurate historical data and record-keeping for vehicle health and repairs.
  • Assist in the creation and development of technical documentation and processes.
  • Support the creation of daily, weekly, monthly, and quarterly reporting on fleet performance and maintenance.
  • Perform quality inspections of repair orders
  • Support in ordering parts, ensuring parts availability for scheduled and unscheduled repairs.
  • Interface with multiple teams across the company to align processes and operations for smooth workflow.
  • Work across multiple internal systems and ticketing tools to create work orders, track maintenance activities, manage parts requests, and ensure end-to-end traceability from issue identification through resolution.

Responsibilities will include:
  • Effectively monitor autonomous vehicle operations.
  • Respond to and manage critical mission needs.
  • Assist the fleet of vehicles by providing remote guidance in complex situations.
  • Assist with testing and data collection.
  • Work closely with SW, QA and UX to improve the Interface.
  • Willingness to work flexible shift hours.

Requirements

  •  familiarity with MS Office/Google Suites
  • 2+ years of experience working in operations or a fast-paced environment
  • Bachelor's degree in STEM, Analytics, or related fields
  • Excellent computer skills and problem-solving ability
  • Excellent written and verbal communication
  • Positive attitude with a growth mindset

Benefits:
  • Pre-tax commuter benefits
  • Employer Subsidized healthcare benefits
  • Flexible Spending Account for healthcare-related costs
  •  Zero costs for short and long term disability and life insurance
  • 401k package

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About the Company

T

TRUCKING PEOPLE